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  • Operations Manager - Sandton - Discovery Limited

    Discovery Limited
    Discovery Limited Sandton

    1 month ago

    Default job background
    Accounting / Finance
    Description

    Manager Operations

    The Manager Operations will lead and manage the 24-hour roadside and home emergency services operations call centre and associated administration functions.

    About the Role

    This role is responsible for implementing, driving and managing set strategy and targets for the area. The successful candidate will provide a service of high standard and support to customers and business stakeholders.

    Areas of Responsibility

    • Manage all service levels and standard operating procedures of the 24-hour roadside and home emergency services call centre, and all associated functions.
    • Full line management function within scope of role.
    • Analyse trends relative to area.
    • Effectively manage operating costs within the call centre as per budget.
    • Effectively implement, drive and manage strategy and targets as set out for the business area.
    • Develop, mentor and coach direct reports.
    • Escalated query handling from various stakeholders.
    • Reporting to various stakeholders on business.
    • Cultivate Discovery culture within business area.
    • Effectively lead and develop the team to enable growth, ensure career developments across all levels of staff within the team.
    • Auditing of any operational gaps and ways to improve service delivery.

    Requirements

    • Minimum of 3 years' 24-hour roadside and home emergency services (Essential).
    • Minimum of 3 years' vehicle tracking and recovery experience (Advantageous).

    Employment Equity

    The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.


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