Client Service Technical Specialist-1 - Johannesburg, South Africa - FirstRand
Description
Job DescriptionTo focus on providing technical support and expertise to resolve client challenges and issues in engaging with the company.
To utilise specialist knowledge in resolving host-to-host connectivity issues, conducting regression testing in User Acceptance Testing (UAT) environments, and ensuring changes into production.- Resolve host-to-host connectivity issues for clients using treasury and trade solutions, diagnosing technical problems and implementing solutions promptly. Interpret and resolve client file format for successful file processing. Conduct regression testing in the UAT environment to validate system changes, enhancements, and updates before deployment into production. Collaborate closely with internal technical teams to resolve for client technical incidents. Document client interactions, technical issues, and resolution steps in the CRM system, maintaining accurate and comprehensive records. Provide technical guidance and support to clients with equipping them with the necessary knowledge to address technical inquiries and issues. Stay updated on industry trends, emerging technologies, and best practices related to treasury and host-to-host connectivity.
Application Closing Date
16/05/24
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