- Responding to customer inquiries in a timely and professional manner
- Troubleshooting technical issues and providing solutions
- Documenting customer interactions and providing feedback to management
- Assisting with the development and implementation of customer service policies
- Maintaining customer records and databases
- Identifying and resolving customer service issues
Client Services Analyst - Botshabelo, South Africa - beBee Professionals
Description
BeBee Professionals is looking for a Client Services Analyst to join our team in Botshabelo.
The successful candidate will be responsible for providing technical support to our clients, ensuring that all customer inquiries are handled in a timely and professional manner.
The ideal candidate should have a Bachelor's degree in Computer Science or a related field, as well as experience in customer service and technical support.
The candidate should also have excellent communication and problem-solving skills, and be able to work independently and as part of a team.
The Client Services Analyst will be responsible for: