Hotel Reservationist - Cape Town, South Africa - HotelJobs

HotelJobs

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Hotel Reservationist with previous high volume 5 Star hospitality reservations experience essential
:

-
Qualification: Hospitality Diploma or Certification:

-
Experience: 5 Years minimum:

-

Must Have:

Hotel Reservations Experience:
-
Opera System Knowledge Essential

Duties/Job Scope:

Making reservations for the Hotel and preparing rate proposals.
Ensure accurate records about guests' bookings, payments, and any additional information that hotel team members might need when interacting with a guest.
Answer reservations calls in a pleasant and courteous manner, in accordance with the required standards.
Upselling, when appropriate, by informing guests of special packages, or higher room category.
Assist & maintain an efficient administration system within the department.
Ensure all quotations are followed up on in a timeously manner to ensure maximum revenue.
You may be required to manage room blocks and all sizes of group bookings.
Actively endeavour to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
Inform other departments and follow up with regards to special instructions / facilities.
Establish and quote rates within the limits of the authorized rates negotiation procedure.
Familiarize yourself and learn each hotel offering, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis.
Prepare arrival/guest correspondence (checkin) packs for Front Office daily.
Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments.
Report any rate, system discrepancy to the Reservations Manager and all overbookings.
Escalate all complaints.
Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability.
Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
Making sure all internal worksheets are actioned and updated daily, such as the PM sheet, Pay Genius payments, unallocated deposits etc.
Ensure accurate and detailed capturing of bookings.
Manage any guest feedback to necessary department.
Ensure reservations vouchers have been recorded and allocated correctly.
Attend training when required.
Manage the OTA extranet/s.
Perform your duties in the required standard for your role and ensure that you work in a manner that complies with any applicable quality assurance standards and your department's standard operating procedures.
Suitably attired for work at all times
Quality focussed
Great communication skills, written and verbal
Energetic and friendly personality
A positive and professional attitude
Previous Hospitality experience is required
Exceptional time management, communication skills, and customer service
Opera experience is essential
Meticulous attention to detail, proven administration and exceptional organisational skills
Adaptability and flexibility