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- Display professionalism, courtesy, honesty, and punctuality at all times
- Provide a welcoming atmosphere for customers with a warm greeting
- Handle incoming calls, emails, and correspondence, prioritizing and responding on behalf of the salesperson when necessary
- Maintain knowledge of standard products and services offered by the company
- Process customer orders accurately and efficiently, ensuring all details are correct and entered into the system
- Communicate with customers regarding order discrepancies, delivery addresses, company information, and outstanding payments
- Send confirmation of orders to customers after receiving a new order, ensuring complete and accurate information is provided
- Coordinate with finance and service delivery departments to ensure smooth processing and delivery of orders
- Address issues related to order discrepancies, delays, or customer complaints, working with relevant teams to resolve them promptly
- Participate in team meetings to discuss customer order status and provide accurate feedback to customers
- Offer feedback on customer complaints, customer needs, market trends, opportunities, and potential areas for growth
- Ensure all sales documents are properly filed electronically for easy retrieval and reference
- Prepare bid proposals accurately, obtaining required information, compiling, and ensuring timely delivery
- Assist with organizing, managing, and attending events such as golf days and conferences
- Attend client meetings and events as necessary to provide support and take notes for follow-up actions
- Request quotations from suppliers and process purchasing orders
- Keep records of company documents and request updates before expiration dates
- Assist other departments as needed
- Complete tasks assigned by management
- Be computer literate in MS Office Suite (Excel, Word, PowerPoint, Outlook) and software programs like SAGE and Pastel
Sales Account Coordinator - Pretoria - Full Circle Selection

Description
Job Summary
The successful candidate will support the sales team by delivering exceptional customer service, managing sales administration, preparing bid proposals, processing orders, maintaining sales processes, and ensuring a positive sales experience for customers.
Attention to detail and accuracy in the sales process are crucial. The ideal candidate should be enthusiastic, customer-focused, and thrive in a fast-paced sales environment.
Key Responsibilities:
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