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    • Technical Account Manager - Johannesburg - SymphonyAI

    SymphonyAI
    SymphonyAI Johannesburg

    2 weeks ago

    Default job background
    Description

    Technical Account Manager

    We are seeking an experienced Technical Account Manager with 8+ years of relevant experience in Financial Services and Consulting.

    The ideal candidate will play a vital role in helping clients use SymphonyAI technology effectively to meet regulatory requirements and combat financial crime, while also acting as a trusted advisor for both technical and compliance needs.

    This is a role that blends both technical expertise and customer relationship management, specifically focused on implementing, supporting, and optimizing SymphonyAI software solutions and systems for clients.

    Key Responsibilities:

    • Relationship Management:
      • Act as the primary technical point of contact for clients using SymphonyAI solutions.
      • Build strong relationships with clients by understanding their business needs and ensuring they are satisfied with the product or service.
      • Acquire an in-depth understanding of our products and services to provide expert guidance and support to clients.
      • Collaborate with clients to strategically plan and deliver enhancements to our products or services.
    • Technical Implementation and Integration:
      • Help our clients integrate SymphonyAI software with their existing systems.
      • Guide clients through the onboarding process, ensuring that configurations, workflows, and data flows are set up correctly.
    • Regulatory Knowledge and Compliance Guidance:
      • Stay up to date with regulatory changes in anti-money laundering laws and help clients ensure their systems are aligned with those changes.
    • Incident Management and Escalation:
      • Provide support for incident management, including troubleshooting software-related issues and escalations.
    • Reporting and Documentation:
      • Ensure that clients' AML systems are configured to generate accurate and comprehensive reports that align with regulatory and internal requirements.

    Requirements:

    • Proven experience working with Tier 1 clients in either client success, program delivery, technical delivery, account management, or management consulting.
    • Experienced in the financial services industry, including banking, fraud, risk, compliance, payments, or insurance.
    • Excellent communication and interpersonal skills, capable of explaining complex technical concepts to non-technical stakeholders.
    • Strong understanding of AML regulations.
    • Ability to work independently and as part of a team, with a strong sense of accountability and ownership.
    • Strong analytical skills to understand customer needs, investigate system issues, and identify technical solutions.

    What We Offer:

    • Competitive salary and benefits package.
    • Flexible hybrid working model.
    • Opportunities for professional growth and development.
    • Collaborative and inclusive work environment.
    • Access to the latest technologies and tools.
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