Collections Consultant - Johannesburg, South Africa - Nedbank

    Nedbank
    Nedbank Johannesburg, South Africa

    3 weeks ago

    Nedbank background
    Description

    Requisition Details & Talent Acquisition Contact

    REQ Lebo Monate

    Location: Johannesburg

    Closing date: 30 April 2024

    Cluster

    CDR- Collections

    Career Stream

    Credit Collections

    Leadership Pipeline

    Manage Self: Technical

    Position

    Collections Consultant

    Job Purpose

    To recover debt and assets by following internal and legal processes and procedures resulting in reduced costs and losses for the bank.

    Job Responsibilities

    • Ensure internal and external stakeholders perform within agreed turnaround time and Service Level Agreements by monitoring the accounts.
    • Rehabilitate accounts by contacting, negotiating, concluding and monitoring arrangements with client and authorised third parties.
    • Reduce and manage impairments and credit loss ratio by applying the appropriate actions including drawing daily reports and distributing to relevant stakeholders.
    • Maintain client satisfaction by responding to general queries on risk or arrears timeously.
    • Contribute to team dynamics by sharing knowledge and ideas.
    • Build and maintain business relationships with internal and external stakeholders by sharing performance expectations.
    • Ensure client account status are correct by checking the account history details on the system.
    • Keep the customer profile updated by site visit, sending letters, statements and attach proof on the profile.
    • Prioritise customer accounts by grading all accounts into risk categories and age analysis.
    • Minimise potential loss to the bank by implementing the collection process and strategy.
    • Ensure to comply with policies, procedures and regulations by following prescribed processes and mandates.
    • Notify clients of dormant /excess or arrears accounts by preparing and sending relevant correspondence.
    • Outline progress and planned actions for the forthcoming month by meeting with stakeholders on a monthly basis.
    • Escalate high risk matters (liquidation, deceased estates, absconsion, alienation, debt review, bad debt write-off, business rescue, arrear accounts, etc..) by distributing to relevant stakeholders.
    • Improve workflow and time management efficiencies by proactive planning and implementing credit control process
    • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
    • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
    • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
    • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
    • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
    • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
    • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
    • Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

    Minimum Experience Level

    • 2 years experience in credit collections

    Essential Qualifications - NQF Level

    • Matric / Grade 12 / National Senior Certificate

    Preferred Qualification

    • Certificate: Credit Management

    Technical / Professional Knowledge

    • Banking knowledge
    • Business terms and definitions
    • Data analysis
    • Governance, Risk and Controls
    • Relevant regulatory knowledge
    • Relevant software and systems knowledge
    • Negotiation skills
    • Product Knowledge
    • Relevant Nedbank Human Resources policies and practices
    • Administrative procedures and systems

    Disclaimer

    Preference will be given to candidates from the underrepresented groups

    Please contact the Nedbank Recruiting Team at

    Please contact the Nedbank Recruiting Team at