Portuguese Customer Service Advisor - Durban, South Africa - Careerbox

Careerbox

Verified Company

Durban, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Position:
Portuguese Customer Service Advisor

Reports To:
Team Leader

Working Hours:
AUS

Location:
Durban

Purpose

To provide a professional and effective service to customers dealing with all matters in a prompt and efficient manner and ensuring that the needs of the customer are met.

Knowledge and Experience
-
Has to be Fluent In speaking Portuguese

Previous relevant experience in a customer services/financial services environment desirable.
To deal with daytoday customer queries
To respond to secure messaging in a prompt and professional manner.
To receive and respond courteously and efficiently to all customer enquiries.
To ensure that all targets are adhered to.
To accurately record and enter data into computer systems.
To promote the cross sell of company products, mainly over the telephone to ensure that product knowledge is kept updated.
To be conversant with the terms of business of the company
Credit and Criminal Clear.

Skills

Excellent customer service skills and the ability to develop and maintain business relationships with potential and existing customers Knowledge and practical experience of MS Office (Word, Excel, and Outlook)
Good organizational and time management skills
Excellent telephone manner
Good communication and interpersonal skills
The ability to work as part of a team.
Numeracy and literacy skills

To
apply, send us a copy of your updated CV.