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  • Geotechnical Support Engineer-Johannesburg - Oxyon Human Capital Solutions

    Oxyon Human Capital Solutions
    Oxyon Human Capital Solutions Johannesburg

    1 month ago

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    Description

    Job Title: Technical Support Specialist - Africa

    Scope of Role:

    We are seeking a highly skilled and motivated Technical Support Specialist to provide exceptional technical support to our customers in Africa. The successful candidate will be responsible for delivering the best level of service in terms of services and equipment, continually innovating and improving our offerings.

    Main Responsibilities:

    • Install and commission IBIS radar models in Africa with assistance from support engineers.
    • Offer complete slope stability monitoring solutions, including hardware, software, support, and services, through integration of different technological solutions at Company.
    • Provide remote and onsite support to all customers as required.
    • Troubleshoot, diagnose, and solve problems clients have with systems.
    • Perform system maintenance on all IBIS radar systems in African mines.
    • Ensure all client support requests are actioned.
    • Assist with performing demos for current and prospective clients as requested.
    • Deal with customers in an empathic and technically effective manner.
    • Provide technical assistance as required for new client projects.
    • Contribute to and edit product documentation sets, providing pre-sales support and technical input for product development.

    Key Skills and Experience:

    • Good analytical skills to diagnose problems quickly and excellent customer service skills.
    • Excellent communication skills and sensitivity to varying levels of technical competency and pressures clients may be under while working with malfunctioning equipment.
    • Familiarity with customer-oriented environments.
    • Knowledge of general network infrastructure and configuration.
    • Ability to liaise with customers in an empathic and technically effective manner.
    • Excellent communication skills with the ability to provide advice to non-technically aware customers.
    • Ability to work well within a team and on own.
    • Slope monitoring experience in open pit mines is an added advantage.

    Key Behaviors:

    • Bright, motivated, and driven, with a thirst for digital knowledge.
    • Business and customer focused.
    • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
    • Enjoy knowledge sharing and networking.
    • Enthusiastic, analytical, creative, innovative, cooperative, and confident.

    Education:

    • Degree or postgraduate qualification in Geotechnical Engineering or Geology.
    • A minimum of 3-5 years of experience in the field, specifically working in open pit mines.

    Experience/Skills/Attributes:

    • Ability to gain knowledge and work with various radar technologies.
    • Experience working with generators and electronics.
    • Familiarity with current IT and industry-specific trends.
    • Ability to rapidly acquire knowledge and experience on new technologies to provide customer support and training.
    • Strong communication skills, including the ability to communicate product information and technical concepts effectively to a non-technical audience.
    • Fluent working knowledge of Microsoft Office suite (Word, Excel, PowerPoint), and experience using CRM tools (e.g. Salesforce) is required.
    • Strong sense of urgency, responsibility, and accountability.
    • Understands the product development and management lifecycle.

    Travel:

    • Flexible, as the successful candidate would be required to sometimes work on weekends and travel to different sites in Africa.

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