Service Consultant - Durban, South Africa - Discovery Ltd.

Discovery Ltd.

Verified Company

Durban, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Business Unit:
Discovery Health
Function:Call Center / Contact Center
Date:28 Aug 2023
Discovery Health

CH Service Consultant

About Discovery

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fastpaced and dynamic environment enables smart, selfdriven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key Purpose
Dealing with all queries related to Chronics and HIV.
Areas of responsibility may include but not limited to:
Taking calls and dealing with Discovery queries;
Dealing with queries from franchises, brokers & the public;
Dealing with all queries related to Chronics and HIV
Dealing with all queries through to resolution;
Admin functions;
Policy changes to the product;
Working on Discovery Systems;
Assisting with escalated queries from brokers and franchises.

Personal Attributes and Skills

Self

- motivated and pro-active;

Team player;
Assertiveness and can easily adapt to change;
Able to prioritize and work under pressure;
Very organized, positive, and service orientated;
Professional at all times;
Attention to detail;
Empathetic;
Sensitive

Education and Experience

Essential:
Excellent verbal and written communication skills;
Excellent administration skills;
MS Office and PC literate;
CCC skill

Employment Equity

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

EMPLOYMENT EQUITY
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.