Customer Experience Specialist - Johannesburg - Gap Consulting

    Gap Consulting
    Gap Consulting Johannesburg

    1 week ago

    Gap Consulting background
    Description

    Job Title: Customer Experience Specialist

    We are seeking an experienced Customer Experience Specialist to join our team at the Automotive OEM level.

    Key Responsibilities:

    • Develop and implement customer experience strategies that drive loyalty and retention in the automotive industry.
    • Collaborate with cross-functional teams to create and execute product positioning, creative, and communication projects.
    • Analyse customer feedback and insights to inform business decisions and improve customer satisfaction.

    Requirements:

    • Minimum 5-10 years of experience in a similar role at the Automotive OEM level.
    • Tertiary qualification in marketing, branding, or a related field.
    • Strong working knowledge of automotive OEM customer experience, loyalty programs, and events.

    Compensation:

    • Basic salary: $80,000 - $120,000 per year (negotiable based on experience).
    • Comprehensive company benefits package.


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