Data Center Technician-johannesburg Data Center - Johannesburg, South Africa - Tek Infotree Sdn Bhd

Tek Infotree Sdn Bhd

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

About the Role:

What you'll do:

Hardware Troubleshooting Related Skills

Great server hardware knowledge with a deep understanding of all component & system type failures
Proven RCA or Failure analysis history
Experienced in controlled experiments to determine the root cause.
Assist in conducting failure analysis onfield issues until the root cause is determined based on:
Controlled testing of suspect hardware, system, or firmware
Engagement of internal engineering departments and the customer
Proactively and reactively support field deployments globally by:
Maintaining deployment equipment, image, and software
Learning new products in the production or lab environment
New Product Introduction training for site leads and technicians in the field.
Assisting field technicians to resolve known and unknown issues realtime.
Assist in tracking server fleet health to investigate trends, new unknown issues, and validate that Company is maintaining customer SLA.
Utilize Linux and Windows Command-Line to troubleshoot hardware.
Physical Network Set-Up
Network troubleshooting of Layer1, Layer2, Layer
Making, cleaning, or running cables
Cable management (labeling, dressing, and unintrusive)
Assist network admins in setting up switches.
Confirming connections both visually and virtually
Cable tracing
Port map updates
Communication, Foundational Skills, and Competencies
Setting up prework meetings to discuss requirements, equipment needed, expectations, and ensure everyone is in sync and everything is clear.
Daily status updates
Define, develop, and implement external and internal customer initiatives.
Proactively support field sustaining activities by
Developing SOPs, Knowledge articles, & guides
Conduct training on new issues/resolutions, new technical processes & new tools.
Attention to detail and accuracy in the investigation of issues, RCA/FA documents, etc. is critical to this role. It is essential to both the customer and the company.
Provide timely, detailed, precise, and accurate feedback to the Engineering teams on failures, serviceability of servers, and integration with the data center.
Pre and postwork followup for projects.

What You'll Bring:

years of related work experience as a data center technician

High school diploma

Ability to independently and regularly lift items weighing up to 50lbs or in partnership for items over 50lbs in weight.
Ability to work autonomously and within a local or geographically dispersed team environment

Preferred: