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Your responsibilities will include:
Audit Findings Management
- Review and address audit findings promptly, ensuring compliance with regulatory requirements and internal policies.
- Develop and implement corrective action plans to mitigate risks identified during audits
Fraud Operations - Lead the fraud operations team to detect, investigate, and prevent fraudulent activities on the platform.
- Develop and enhance fraud detection algorithms and tools to stay ahead of emerging threats.
AML Operations - Oversee AML compliance efforts, including customer due diligence, transaction monitoring, and suspicious activity reporting.
- Stay abreast of evolving AML regulations and implement necessary changes to maintain compliance.
Front Line Operations - Indirect monthly management and supervision of the front-line customer servicing team (COPS) to ensure SLAs while optimising on the OPEX and CAPEX costs pertaining support resources
Second Line Support Queries: - Provide expert support to address escalated customer queries and issues beyond the capacity of front-line support teams.
- Collaborate with cross-functional teams to resolve complex customer issues efficiently.
Refunds Management: - Develop and maintain refund policies and procedures to ensure timely and accurate processing of refund requests.
- Analyse refund trends and implement measures to minimize refund-related risks.
Reconciliation: - Oversee reconciliation processes to ensure accuracy and completeness of financial transactions.
- Investigate and resolve discrepancies in a timely manner to maintain data integrity..
Incident Management: - Develop and implement incident response protocols to effectively manage operational disruptions, security breaches, and other incidents.
- Coordinate with internal teams and external stakeholders to minimize the impact of incidents on the platform.
Ad Hoc Operational Issues: - Address ad hoc operational issues promptly, utilizing problem-solving skills and cross-functional collaboration
- Implement preventive measures to mitigate the recurrence of operational issues.
The Ideal candidate for this role will have: - Must have technical / professional
qualifications: - Bachelor's degree in Business Administration, Finance, or a related field will be preferred.
- Advanced degree or professional certification (e.g., CAMS for AML) is a plus.
- Proven experience of 10 years in operations management, preferably in the technology or financial services industry.
*Accounting / Financial Services jobs in south africa
*Operations Manager – Super App – JHB in Johannesburg
Operations Manager - Gauteng, Johannesburg, South Africa - Vodafone Global Enterprise
Description
Vodafone Global Enterprise's job vacancy, Career and Recruitment
Job title : Operations Manager – Super App – JHB jobs in Gauteng
Job Location : Gauteng, Johannesburg
Deadline : 18-May-24
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