Travel Agent Consultant - Nelspruit, South Africa - SA Adventures

Description

• Creative and outofthebox planning and designing of leisure FIT tailormade itineraries
• Managing the reservations process, including handling bookings from quote to finalizing, including invoicing and travel documents
• Ensuring turnaround times are strictly adhered to according to standard operating practices
• Proactive selling of products and services, ensuring the best possible itinerary for the guests
• Saturday duty on a rotation basis
• Public Holiday duty on a rotation basis
• Backup for colleagues when they are away from the office
• Expanding product knowledge through attending training sessions
• Upholding the values of the company;

• A good knowledge of any of the destinations that the company promote within South, Southern
• An indepth geographical, logístical and product knowledge of two of the following regions, Mpumalanga Lowveld, South Africa
• Good understanding of delivering excellent service to agents/guests
• An indepth knowledge of Tourplan or a similar booking system
• A willingness and aptitude to learn
• Good organisational ability
• Lateral thinking ability
• Initiative

• Communication skills and fluent in written and spoken English
• Organisational skills, which include time management and prioritising of tasks which will require a person who likes dealing with detail
• Computer literate with experience with Word, Excel, PowerPoint and Outlook
• Web reporting portal
• Understanding of the travel industry through study or work experience
• Market knowledge and how it operates
• Attention to detail
• Working in an orderly manner to ensure that files can be continued by other Consultants when necessary
• Working knowledge of Activitar, Tourplan, WETU and GDM
• Understanding of quantitative and qualitative data
• Relevant understanding of the Business to create strategy and making commercial decisions
• Sales process and methodologies
• Sales and Brand representation
• Experiential creativity (crafting experiences)
• Guest / Client delight
• Teamwork and interpersonal skills
• Conflict management and resolution
• Speed reading and speed typing
• Paperless filing and Database filing and management
• Good organisational ability
• Initiative
• High energy levels needed
• Must be able to ADD VALUE
• Able to travel; flexibility in terms of working hours
• Selfdriven; very responsible but fun; passionate about the company
• Proactive, have a sense of urgency and be able to act quickly to resolve problems

• Good interpersonal skills
• Sense of urgency
• Passionate about guest delight
• Diligence and selfmotivation to meet deadlines and keep on top of your job
• Willingness/ability to share information and teach and inspire others

• Must have at least five or more years of tour operating experience
• Activitar or Tourplan experience is an advantage

• Nelspruit, Mpumalanga: Reliably commute or planning to relocate before starting work (required)