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    • Financial Advisor - Randburg - Indwe Broker Holdings

    Indwe Broker Holdings
    Indwe Broker Holdings Randburg

    1 month ago

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    Description

    Position: Sales and Services Officer

    Our company Cathay Pacific is seeking a talented individual to join our team as a Sales and Services Officer in Johannesburg, South Africa.

    About the Role

    This role is responsible for executing commercial strategies for the port to surpass revenue targets and commercial Key Performance Indicators. The successful candidate will actively support the port management team to drive service excellence and delivery on the cargo services strategy.

    Main Responsibilities:

    1. Revenue Generation (Commercial)
      • Implement Cargo Business Plan to meet local strategies and KPIs.
      • Assist Cargo Manager and coordinate with Cargo Sales Officers to achieve revenue targets and generate additional income by engaging with customers.
      • Support capacity management to maximize flight revenue.
    2. Customer Services
      • Collaborate with Outdoor Sales to offer customer-focused solutions.
      • Handle customer inquiries, offline and e-booking requests promptly and professionally.
      • Manage stakeholder relationships from all sales channels to drive revenue.
      • Provide exceptional service across all customer interactions to enhance premium rates and business.
      • Promote Cathay products and deliver consistent product solutions.
      • Update customers on shipment status and provide solutions as needed.
    3. Support Services
      • Assist with cargo reservations, bookings, and deliver excellent customer service.
      • Review post-flight documentation and prepare post-flight reports.
      • Prepare flight documentation for crew and customs.
      • Notify vendors of on-time and delayed flights and manage freighter catering uplift and last-minute changes.
      • Coordinate with engineering, airport operations, air traffic control, and vendors.
      • Communicate effectively with internal and external stakeholders, including customers, airport and cargo operations, suppliers, and flight crew.
      • Coordinate cargo service activities among sales, operations, and ground handling for efficient shipment handling.
      • Manage Ground Handling Agent performance, provide instructions, and report issues.
      • Handle weather diversions and support flight diversions as needed.
      • Assist with emergency and accident responses, station training, and compliance with safety, security, and quality standards.
      • Conduct quality checks and participate in audits.
      • Support crew administration, perform administrative tasks, and undertake any other reasonable tasks as requested.
      • Support the Cargo Manager in implementing e-initiatives to boost e-Bookings and agent self-service functions.
      • Fulfill Emergency and Accident and Crisis Response responsibilities as required.

      Requirements

      1. Academic Qualifications: Graduate in any discipline.
      2. Knowledge, Skills, Training and Experience: Minimum 2 years' experience in cargo industry would be an added advantage. Prior customer service experience with demonstrable customer service orientation. Highly attentive to detail. Working knowledge in MS Word, Excel, and PowerPoint. Good analytical, problem-solving, and planning skills. Ability to work independently. Knowledge of CHAMP CargoSpot systems is an advantage. Adapts to change easily.
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