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- Grade 12
- B Com/Relevant Technical Qualifications / Diploma
- Management Qualification will be an added advantage
- Minimum 2 years experience in a managerial role
- CompTIA A+
- CompTIA Network+
- Cisco certification
- Microsoft certifications
- ITIL (Information Technology Infrastructure Library)
- Field Service Experience : Prior experience working in End User Computing, preferably in progressively responsible roles such as field technician, engineer, team lead. This hands-on experience provides a deep understanding of the technical aspects of the role.
- Management Experience : Experience in managing teams, projects, and resources is crucial. Candidates should have experience leading and motivating a team of field technicians, engineers, and support staff.
- Regional or Area Management : Experience in overseeing operations within a specific geographic area or region is highly valuable. This could involve managing multiple service locations, coordinating resources, and ensuring consistent service delivery.
- Client Relationship Management : Strong client-facing experience, including building and maintaining relationships with clients, addressing their needs, and managing customer expectations.
- Technical Expertise : In-depth technical knowledge of IT systems, networking, hardware, software, and troubleshooting. This expertise enables effective decision-making, guidance, and problem-solving for the team.
- Project Management : Experience in planning, executing, and managing field service projects, including resource allocation, scheduling, and budgeting.
- Budgeting and Financial Management : Familiarity with budget planning, cost management, and financial reporting related to operations.
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IT Regional Field Services Manager - Durban, South Africa - Gijima Holdings
