Receptionist - Johannesburg, South Africa - AccorHotel

AccorHotel
AccorHotel
Verified Company
Johannesburg, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description
Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit


Job Description:


What would you do? - The Specifics

  • Ensures high quality guest service while following all safety protocols.
  • Ensures a smooth Checkin/out procedure
  • Answers, screens, and forwards incoming phone calls in accordance with Hotel standards.
  • Processes and understands managed care plans while obtaining document information from the insurance company as needed.
  • Provides guests basic and accurate information.
  • Schedules and confirms appointments, followup visits and classes.
  • Files all guest records daily
  • Keeps reception area tidy and presentable with all necessary materials.
  • Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
  • Participates in regularly scheduled mandatory communication meetings.

Qualifications:


  • Experience as a Receptionist, Front Office or similar role preferred
  • 02 years related experience or training preferred.
  • Experience handling multiple tasks.
  • Strong customer service skills required.
  • Strong organizational skills required.

Education:
Hospitality/ Travel and Tourism Diploma/ Degree or equivalent.
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