Ops Supervisor - Polokwane, South Africa - Heineken

Heineken

Verified Company

Polokwane, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

We Go Places How about you?
Job Grade: 06

Function:
Commerce

Sub

Function:
Commerce

Sales
Other Support

Type of Contract:
Permanent

Reference Number: 108662

Closing Date: 25/04/2024

Purpose of the Position:

The effective management of all activities in the Operations relating to Customer Deliveries and the completion of all reasonable tasks to ensure the operational efficiency of Heineken Beverages.

To assist and support Heineken Beverages' endeavoured to become more responsive to our competitors, customers and consumers.
This position is based in BETHAL.

Key Performance Areas would include, but are not limited to:

Ensure cost effective warehousing and distribution of company products
Ensure the effective functioning of the following departments, namely: Optimal Transport Management, Customer Deliveries, and Outsource Services
Engaging Transport suppliers to maintain optimal fleet uptime to deliver on customer service commitments
Oversee the Warehouse to ensure stock availability and quality
Minimise overtime and temporary employee usage
Maintain a high level of customer service
Manage performance of contractors according to the agreed SLA
Ensure effective and proper maintenance of all company assets in the warehouse i.e. all MHE's and Trailers.
Ensure high level of health and safety standards is maintained at all times as well as compliance to all legal requirements on H&S.
Assist in development of Business plans in line with relevant guidelines
Effectively handle customer complaints and ensure corrective action taken
Ensure strict adherence to Corporate Governance
Evaluate and maintain loss control procedures on an ongoing basis
Ensure routine Quality Control inspections in Operations
Understanding, implementation and adherence to Internal Control Measures such as: ICC's, ISO requirements, Owner Driver Audits, and Operations Excellence
Perform administration/reporting effectively
Improving business processes to ensure achievements of Business Objectives
A relevant tertiary qualification
1 to 3 years experience in FMCG Logistics / Distribution Environment
Proficient in MS Office,
SAP, Strato, Qlikview, Success Factors experience beneficial
The ability to work under pressure and meet tight deadlines
Excellent communication skills (both written and oral) and sound presentation skills
The ability to work after hours and / or shifts if necessary
Knowledge of all relevant legislation
Knowledge of customer service principles and practice
Experience in a customer service environment is essential

Demonstrates proficiency in the following Behavioural competencies:
Lead Self

Personal effectiveness
Resilience
Model the Organisation

Thinking and Innovation

Business Acumen
Adaptability
Problem solving

Relationship

Customer focus
Builds and maintain relationships
Engagement skills

Management

Planning, Organising & Controlling
Deliver Results
Creates ownership Leadership

Leadership

Leading change
Leading teams
Leading individual performance

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity.

You must be fully eligible to live and work in South Africa to apply.