Current jobs related to Support Team Leader - Cape Town - Ajtechnicaldr

  • Hollywoodbets

    Team Leader

    1 week ago

    Hollywoodbets Wes-Kaap

    About Hollywoodbets · Hollywoodbets is one of South Africa's biggest success stories, having grown from humble beginnings in Durban to a powerhouse brand operating across Africa and the United Kingdom. Our talented Team is on a mission to increase our global footprint, ready to t ...

  • Apex Group

    Team Leader

    6 days ago

    Apex Group Cape Town

    Team Leader - TA Operations · Team Leader - TA Operations · The Apex Group is a leading provider of fund administration and middle office solutions. · Our unique business model enables us to reach globally, service locally, and provide cross-jurisdictional services. · We have suc ...

  • TTEC

    Team Leader

    1 week ago

    TTEC Cape Town

    Job Title: Supervisor · The Supervisor is responsible for the daily activities within the contact center, overseeing a team of advocates and ensuring best-in-class customer experience. · The Supervisor works within thorough, prescribed guidelines and procedures, using independent ...

  • Ecowize - Southern Africa

    Team Leader

    4 days ago

    Ecowize - Southern Africa Wes-Kaap

    Hygiene Team Lead · The purpose of this role is to lead the hygiene team and ensure that the plant is sufficiently cleaned according to Ecowize Standards. This involves following and taking full responsibility for the 10-Steps Cleaning Process. · Daily visual checks will be compl ...

  • IGT Solutions

    Team Leader

    1 week ago

    IGT Solutions Cape Town

    Job Overview · We're seeking a dynamic Sales Team Leader to drive sales growth and ensure exceptional customer service within our tourism-focused sales team. · Main Responsibilities · Lead a team of experienced sales agents in achieving sales targets and delivering exceptional cu ...

  • Hollywoodbets

    Team Leader

    2 weeks ago

    Hollywoodbets Cape Town

    **Join the Hollywoodbets Team and Reach for the Stars!** · We are seeking a talented Team Leader to join our Purple Team at our Wynberg Branch in the Western Cape. · The successful candidate will play a key role in assisting with managing the Branch to achieve business objectives ...

  • TFG Financial Services

    Team Leader

    4 hours ago

    TFG Financial Services Cape Town

    Telemarketing Day Team Leader: Publishing · A dynamic and challenging position exists within the Financial Services Call Centre for a highly motivated individual to lead, manage, and coach a team of sales agents in a fast-paced working environment. · Your key responsibilities wil ...

  • Minacs

    Operations Team Leader

    1 week ago

    Minacs Cape Town

    Operations Team Leader · The Operations Team Leader is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability. · Key Responsibilities: · ...

  • Hollywoodbets

    Team Leader

    3 days ago

    Hollywoodbets Cape Town

    Join the Purple Team at Hollywoodbets, a leading success story in South Africa. With roots in Durban and a presence across Africa and the UK, we're expanding our global footprint. · Key Responsibilities: · Manage a Branch to achieve business objectives in line with the Region and ...

  • Standard Bank of South Africa Limited

    Team Leader, Cash

    6 days ago

    Standard Bank of South Africa Limited Cape Town

    **Job Title:** Team Leader, Cash (Level 1) · **Business Segment:** Personal & Private Banking · The successful candidate will be entrusted with the critical responsibility of overseeing all cash-related operations, including cash consultant I duties and ATM management, for design ...

  • AnyVan

    Recruitment Team Leader

    16 hours ago

    AnyVan Cape Town

    Transforming Your Career: · Career Growth Opportunities · Finger on the Pulse: · Create effective strategies and solutions to deliver quality talent at pace, working closely with your manager. · Align with hiring needs, provide proactive updates, and highlight challenges and ...

  • ENGINEERINGUK

    Team Leader

    2 days ago

    ENGINEERINGUK Cape Town

    You are a key leader in our customer service operation, responsible for building an effective team of Customer Experience Advisors. We are looking for a Team Leader to join Southern Water. · Job Description · Our Team Leaders are the heartbeat of our business. They are responsibl ...

  • Hollywoodbets

    Team Leader

    1 week ago

    Hollywoodbets Cape Town Full time

    Job Title: Team Leader - Wynberg · Are you ready to shine as part of our dynamic team? · We are seeking a talented Team Leader to join our team in Western Cape, Cape Town. · About the Role: · You will be responsible for managing the branch to achieve business objectives in line w ...

  • Key Recruitment

    Team Leader

    5 days ago

    Key Recruitment Cape Town

    Team Leader (Autos, Press & Plating Department) · We are seeking a highly skilled Team Leader to lead our Autos, Press and Plating department at our premises near Cape Town. · Educational and Experience Requirements · National Senior Certificate (NSC) Matric Certificate · Trade Q ...

  • Optential Consulting (Pty) Ltd

    Team Leader

    2 days ago

    Optential Consulting (Pty) Ltd Cape Town

    Optential Consulting Pty Ltd seeks a Team Leader to oversee the sales team. · Main Responsibilities: · Develop and implement strategies for sales growth · Coordinate sales operations and activities · Provide training, coaching, and development opportunities · Monitor and manage t ...

  • Tumaini

    Team Leader

    4 days ago

    Tumaini Wes-Kaap

    A leading mining operation in the Western Cape is seeking a skilled Maintenance Team Leader to oversee maintenance activities. · Key Responsibilities: · Ensure accurate recording of maintenance history and procurement details on SAP · Prioritize and optimize work allocation · Req ...

  • Persona Staff

    Production Team Leader

    1 week ago

    Persona Staff Cape Town

    Job Overview · This is a critical role that involves working with manufacturing equipment, ensuring quality control, and maintaining a safe work environment. · Key Responsibilities · Operate and set up machinery to meet production requirements. · Conduct regular quality checks to ...

  • Ad Talent Africa

    Team Leader

    2 days ago

    Ad Talent Africa Cape Town

    Team Leader Customer Service Centre · We are seeking a highly skilled Team Leader to lead our Customer Service Centre in providing exceptional customer service and support. · Purpose of the Job · The successful candidate will be responsible for providing front-line direction to C ...

  • Democratic Alliance

    Team Leader

    1 week ago

    Democratic Alliance Cape Town Contract

    Job Title: Team Leader - National Contact Centre · Lead a high-performing team of callers, capturers, tracers, and auditing agents in Cape Town. · Main Responsibilities: · Manage the performance of the team to achieve campaign objectives. · Ensure data quality through effective i ...

  • Boomerang Marketing SA

    Team Leader

    1 week ago

    Boomerang Marketing SA Cape Town

    Team Leader - Contact Centre - HC · Advance your leadership career with a dynamic internationally recognized BPO company based in Cape Town. We are seeking a dynamic Team Leader with a passion for the Health Care Industry. · Brief Responsibilities · Motivate and empower a talente ...

  • Ecowize - Southern Africa

    Team Leader

    3 days ago

    Ecowize - Southern Africa Cape Town

    Job Title: Team Leader - Belville (Western Cape) · Lead the hygiene team in cleaning the plant according to Ecowize Standards, following and taking full responsibility of the 10-Steps Cleaning Process. Conduct daily visual checks to ensure equipment and chemicals are used correct ...

    • Support Team Leader - Cape Town - Ajtechnicaldr

    Ajtechnicaldr
    Ajtechnicaldr Cape Town

    2 weeks ago

    Default job background
    Description

    Job Overview

    We are seeking a highly skilled and dynamic individual to support the performance of agents in the retail customer segments, ensuring pre-defined business and customer satisfaction standards are achieved.

    Your Skills and Qualities

    • You are a driven thinker with a high aptitude for learning and growth.
    • You possess excellent communication and negotiation skills, allowing you to build strong relationships with colleagues and stakeholders.
    • You have a proven track record of implementing and executing performance objectives, driving results and exceeding expectations.
    • You are passionate about delivering exceptional customer service, always striving to meet or exceed customer needs.
    • You are an expert at problem-solving, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
    • You have a reputation for being insightful, operating with integrity, and making informed decisions that benefit the organization.
    • You are adaptable and agile, with experience and knowledge in order placement, query management & asset maintenance.
    • You have strong collaboration skills, with the ability to work effectively cross-functionally, including management, project teams, and other departments within the organization.

    Your Background and Experience

    • You hold a relevant National Diploma – NQF Level 6 (Call Centre Management, Sales, Marketing, Business Admin or relevant).
    • You have at least 3 years' experience in Call Centre Operations (CSC), with a proven track record of success.
    • You have experience in a supervisory position, with a strong understanding of leadership principles and practices.

    The Challenges You'll Face

    • You will provide functional expertise and leadership to assist management in strategic decision making, driving business outcomes and achieving organizational goals.
    • You will drive business collaboration and integration, working with different stakeholders to attain performance and organizational objectives.
    • You will be responsible for resolving customer issues, both internally and externally, ensuring customer satisfaction and loyalty.
    • You will drive compliance to agreed deliverables, effectively resolving misconduct and maintaining a positive work environment.
    • You will work closely with various stakeholders, including Engen Customer Service Centre clients, to achieve shared goals and objectives.

    Your Key Responsibilities

    • You will manage available resources to achieve performance targets, reviewing daily operational checklists and identifying areas for improvement.
    • You will plan and manage resource allocation activities, ensuring effective utilization of personnel and equipment.
    • You will utilize computer software packages to produce correspondence, spreadsheets, reports, and presentations, providing data-driven insights to inform business decisions.
    • You will maintain employee relations, fostering a positive and inclusive work environment.
    • You will manage employee performance through coaching and mentoring, providing feedback and guidance to support growth and development.
    • You will develop a challenging and rewarding working environment, recognizing and rewarding outstanding performance.
    • You will provide expert advice and guidance on compliance issues, monitoring the results of implemented corrective action.
    • You will investigate interactions reported by internal and external customers, identifying areas for improvement and implementing changes as needed.
    • You will monitor random calls to improve quality, minimize errors, and track operative performance, ensuring excellence in customer service delivery.
Jobs
>
Cape Town