Account Manager - Kloof, South Africa - 101 Careers

101 Careers

Verified Company

Kloof, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Company Description

A software development house based in Kloof (KZN) is seeking the services of an Account Manager. Prior experience in an IT services environment is beneficial.

Job Description:

Duties include, but not limited to:

The employee is responsible for:
Being the point of contact for the customer, liaising with the customer and company to ensure that:
Customer is delighted
We develop long term partnerships
We increase revenue earning potential of the customer
Coordinate and escalate issues within Company to resolve issues so that the customer is delighted and Company's revenue and reputation is not compromised.
Regularly feedback to Company and to the customer so that we understand and are aware of how the customer's business is changing
The customer is aware of Company's new offerings and valueadded services and products
Proactively grow business relationships and sales in line with overall sales strategy by: Planning, coordinating and implementing customer specific marketing strategies, actions and promotions, with the sales and marketing team
Implement plans to maximise business opportunities with each customer
Contribute to the creation of the employer's intellectual property.
The employee is accountable for Lead generation and opportunity qualification.
Engaging with customers on a transactional, tactical basis by engaging qualified opportunities early in the sales process
Developing and winning proposals so that The value proposition is clear
The customer receives a quotation within the service delivery standards, which is 5 working days
Company wins the business without putting Company at risk
Creating, maintaining, renewing and growing service level agreements by upselling, cross selling and hunting for Company's business
Forecasting and committing to revenue targets as defined with or by the Company Management Team