Data Scientist - Johannesburg, South Africa - Barrett's Recruitment /Workhouse

Barrett's Recruitment /Workhouse

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Overall Purpose of the Role:

As a datadriven organization, we are seeking a talented and passionate Data Scientist to support the Customer Service team. If you thrive in a fastpaced environment, are excited about leveraging data to optimize customer interactions, and have a keen eye for identifying opportunities for improvement, we want you on this team.

Experience and Skills Required:

At least 4+ years of experience in analytical and data driven environments.
Strong handson knowledge of automation / data mining / predictive modelling. tools such as Python, SQL, R, SAS, etc.
Demonstrated experience in driving results and coordinating activities to solve problems across multifunctional/diverse teams; and leading with high energy and a positive attitude.
Sound judgement in addressing commercial challenges.
Strong analytical and data skills.
Strong relationship building skills and an entrepreneurial approach that leverages further opportunities.
Excellent communication skills, both written and oral and excellent relationship building skills.

Qualification/s Required:

Masters or Bachelors degree in any field with advanced quantitative focus or with high distinction in modelling oriented discipline including but not limited to: Psychometrics, Statistics, Mathematics, Physics, Chemistry, Biology, Econometrics, Engineering, etc.

Key Responsibilities:

Extract actionable insights from customer data to identify trends, patterns, and opportunities for process optimization and service improvements.
Collaborate with crossfunctional teams, including Customer Support, Product Development, and Marketing, to ensure datadriven decisionmaking throughout the organization.
Lead the design, development and implementation of automation solutions that meet business objectives
Develop predictive models to anticipate customer needs and behavior, aiming to optimize response times, customer satisfaction, and issue resolution rates.
Proactively identify areas for process improvement within the customer service domain, proposing datadriven solutions and leading the implementation of these initiatives.
Track and Monitor all initiatives and campaigns to ensure they are performing optimally and there is clear visibility on all the KPI's.
Engage with numerous teams across the organization to ensure they are empowered by having processes automated through AI and ML robotics.
Live your passion for data. Pull your own data, structuring it, cleaning it, understanding the human and financial behaviours it represents.
Use research and insight to drive cultural change within the organisation and ensure stakeholders put consumers at the heart of their planning and strategic thinking.
Collaborate with internal teams to drive continuous improvement in processes and services
Interpret and analyse data from multiple sources, providing key analytics.
Proactively provide actionable recommendations based on analysis results across various stakeholders and teams.
Thinks strategically and communicates creatively to inform and drive the decision making of stakeholders.

Job Types:
Full-time, Permanent