Store Manager - Mpumalanga, South Africa - The Foschini Group

Thabo Mthembu

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Thabo Mthembu

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Description

Responsibilities:


  • Driving turnover to ensure the achievement of targets
  • Controlling expenses
  • Managing stock losses to ensure shrinkage is in line with the Company standard
  • People management, including recruitment, development of staff, employee relations, performance management
  • Executing instore merchandising strategy and standards
  • Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Qualifications & Exprience:


  • A Matric certificate. Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Skills:


  • Builds Customer Loyalty
  • Customer Service Delivery
  • Customer Value Management
  • Customer-Focused Approach
  • Effectively Presents Solutions
  • Initiates Compelling Sales Conversations
  • Knows the Buying Influences
  • Leverages Digital Communications with Customers
  • Manages Resistance
  • Managing the Sales Process
  • Navigates Customer Challenges
  • Negotiation & Selling
  • Planning & Organizing
  • Policy & procedures
  • Strategic Sales Planning
  • Leadership
**Behaviors

  • Action Oriented readily takes on new challenges and opportunities with a sense of urgency and eagerness
  • Builds Networks establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
  • Customer Focus understands, anticipates, and meets the needs and expectations of customers
  • Directs work effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
  • Drives Engagement inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
  • Ensures Accountability takes accountability and ensures others are held to account on agreed upon performance targets
  • Optimizes Work Processes assesses and improves the efficiency, effectiveness, and quality of various work processes Values differences recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

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