Senior Healthcare Customer Service Representative Nights - Cape Town - TTEC

Description

Be the spark that brightens days and ignites your career with TTEC's award-winning employment experience.

You'll be a part of creating and delivering amazing customer experiences while working as a Senior Healthcare Customer Service Representative on site in Cape Town, South Africa.

Key Responsibilities

1. Resolve escalated or complex calls from customers with ownership and empathy.
2. Answer incoming communications from customers on diagnostic imaging, life care solutions, surgical or biomedical services.
3. Conduct research to provide answers for customers and resolve their issues.

Requirements

1. 2 or more years of customer service experience plus some post-secondary education.
2. Decision making skills by assessing situations, researching solutions, and making recommendations.
3. A solution-oriented mindset to ensure happy customers.
4. Leadership skills to contribute to team success.
5. Computer experience.

What We Offer

1. Supportive leadership for career development.
2. An inclusive culture and community-minded organization.
3. A global team of lifelong learners guided by our company values.
4. A comprehensive benefits package including PTO, tuition reimbursement, health and wellness incentives.

About TTEC

We're a company committed to making customers happy. Our business is about delivering exceptional customer experiences powered by humanity and technology. As an equal opportunity employer, we value diversity and inclusion within our workforce.