Customer Support Expert - Cape Town
3 weeks ago

Job summary
We are looking for enthusiastic and people-oriented individuals to join our dynamic team as Customer Support Experts. You will help clients navigate Meltwater's Media Intelligence Platform and deliver outstanding customer experiences.Responsibilities
- Provide excellent product support via email and live chat
- Influence product development through valuable feedback
- Take ownership of support tickets from start to completion while providing value-added information
- Be an expert on Meltwater products and features as they are launched
Job description
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