Customer Support Expert - Cape Town

Only for registered members Cape Town, South Africa

3 weeks ago

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Job summary

We are looking for enthusiastic and people-oriented individuals to join our dynamic team as Customer Support Experts. You will help clients navigate Meltwater's Media Intelligence Platform and deliver outstanding customer experiences.

Responsibilities

  • Provide excellent product support via email and live chat
  • Influence product development through valuable feedback
  • Take ownership of support tickets from start to completion while providing value-added information
  • Be an expert on Meltwater products and features as they are launched

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