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    • Assistant Store Manager - Randburg - Clicks Group

    Clicks Group
    Clicks Group Randburg

    1 month ago

    Default job background
    Description

    Job Title: Assistant Store Manager

    Location: Randburg

    Industry: Wholesale & Retail Trade

    Contract: Permanent

    Remuneration: Market Related

    Job Category: FMCG, Retail, Wholesale and Supply Chain

    Job Description

    To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

    Key Responsibilities:

    • To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
    • To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
    • To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
    • To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
    • To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
    • To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
    • To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.

    Requirements:

    • Grade 12 (Maths 50% and English 50%)
    • Retail/Business Management qualification (External applicants)
    • Minimum 1 years' experience in an assistant store management role within a retail/FMCG store operations environment or successful completion of the Clicks Trainee Store Management Programme
    • Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

    Skills:

    • Understanding and application of financial management principles
    • Retail/FMCG background and understanding of merchandising and promotions principles
    • Knowledge of stock, cost, risk and compliance management procedures
    • Customer service excellence
    • Labor legislation and IR practices
    • People management
    • Competency based interviewing
    • Numeracy skills
    • Results driven
    • Planning and organising skills
    • Problem-solving skills
    • Strong customer orientation
    • Good communication skills
    • Computer literacy

    Essential Competencies:

    • Following instructions and procedures
    • Planning and Organising
    • Delivering Results and Meeting Customer Expectations
    • Working with people
    • Analysing
    • Leading and Supervising
    • Entrepreneurial and Commercial Thinking
    • Coping with Pressures and Setbacks
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Assistant store manager