Experience Manager - Johannesburg, South Africa - Ticketpro

Description

About Ticketpro:

Ticketpro is a leading ticketing platform dedicated to enhancing the way people experience events and entertainment across South Africa. Were passionate about creating seamless and memorable experiences for both event organizers and attendees alike. As we continue to grow and evolve, were seeking a dynamic and innovative Experience Manager to join our team and help us elevate the overall customer experience.

Role Overview:

As the Experience Manager at Ticketpro, youll be responsible for ensuring that every interaction with our platform, from ticket purchase to event attendance, is nothing short of exceptional. Youll collaborate closely with cross-functional teams to identify opportunities for improvement and implement strategies to enhance the overall customer journey. If youre a customer-centric professional with a passion for delivering outstanding experiences, we want you on our team

Key Responsibilities:

• Analyze the end-to-end customer journey, identifying pain points and areas for improvement.
  
• Develop and implement strategies to streamline processes and enhance the overall customer experience.
  
• Gather and analyze customer feedback through surveys, reviews, and other channels.
  
• Use insights from customer feedback to drive continuous improvement and inform strategic decision-making.
  
• Oversee customer support operations, ensuring timely and effective resolution of customer inquiries and issues.
  
• Implement initiatives to proactively engage with customers and build strong relationships.
  
• Collaborate with product development teams to identify opportunities for product enhancements and new features that align with customer needs and preferences.
  
• Work closely with sales and marketing teams to ensure that product and service offerings are effectively communicated to customers.
  

Requirements

• Bachelors degree in business, marketing, or a related field.
  
• Proven experience in customer experience management or a similar role, preferably in the technology or entertainment industry.
  
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
  
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
  
• Passion for delivering exceptional customer experiences and a commitment to continuous improvement.
  

Benefits

• Competitive salary and benefits package.
  
• Opportunity to make a significant impact and shape the future of Ticketpros customer experience.
  
• Dynamic and collaborative work environment with a diverse and talented team.
  
• Access to exclusive events and entertainment perks.
  

Join Ticketpro and be part of a team thats dedicated to delivering outstanding experiences to our customers