Ops Administrator - Sandton, South Africa - Fidelity Services Group

Fidelity Services Group

Verified Company

Sandton, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

POSITION:

OPERATIONS ADMINISTRATOR

REPORTS TO:

OPERATIONS MANAGER

MAIN PURPOSE OF JOB:

As an operations administrator you are responsible for the overall management of the administrative function for the operations department in an efficient and professional way.

QUALIFICATION & EXPERIENCE:

Matric (Grade 12)
Excellent Communication Skills (English and Afrikaans)
Computer literacy essential (MS Word, Excel, PowerPoint, MS Outlook)

JOB REQUIREMENTS & OTHER ATTRIBUTES:

Computer Literate (MS Office, advanced Excel, PowerPoint)
Listener experience advantageous
Easy roster experience would be advantageous

KEY PERFORMANCE AREAS**
1. General meeting administration

Coordinate meetings as required
Taking Minute taking, agendas, typing and distribution of minutes/correspondence from the OPS department.

2. Admin

Maintain the Regional Manager's diary
Maintain the Regional Manager's filing system
Coordinate and book all operational travel & accommodation
Management of orders & CAPEX's for the operations department
Compiling of operational reports: Weekly & Monthly
Management of Push to Talk device (PTT's) includes ordering, blacklisting, sim swops, repairs, etc
Assisting with Tablet queries
Crime stats
Maintain AR headcount includes promotions, termination, staff requisitions, etc
Draft communication iro company initiated client cancellations for branches
Assist with management of excess leave
Assisting with the management of excessive cell phone accounts
Screen all documentation / correspondence for the Regional Manager (except personal), prioritize it and obtain required information.
Answer and screen all calls to the Regional Manager
Delegate correspondence or telephone calls when appropriate
Assist Area Managers/Training Instructors with ad hoc tasks as and when required
Ensure the Regional Manager office has an adequate supply of stationery including branches
Assist with any client complaints which reach the Regional Manager's office, and ensure they are resolved within the prescribed timelines
Ensure that the AR Department and Regional Manager office are cleaned and secured, at all times
EHS representative for AR department

3.
Client Liaison

Receive and investigate client complaints
Ensure nonoccurrence of same problems
Give full feedback to clients where necessary

4.
Staff levels

Daily, weekly, monthly reports
Time sheets
Maintain staff levels and productivity

5.
General

Have expert knowledge about all facets pertaining to your position
Attend all required meetings and training sessions
Keep your workstation/office neat and tidy at all times
Not abuse company telephone for private calls

6.
PERFORMANCE STANDARDS

Ensure regular meetings with minutes
Ensure stats are up to date and available to required parties.
Ensure all feedback given to all staff timeously
Execution of all corrections
Ensure compliance with disciplinary code
Ensure timeous correspondence
Ensure complete investigations are filed
Ensure feedback to clients
Ensure nonoccurrence of internal problems
Ensure all admin is up to date and according to standard
Ensure that all staff are adequately trained for your area
Ensure that all KPI's are maintained
Ensure turnover reasons are known and addressed
Ensure disciplinary code is adhered to

**_

**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._