Junior Administrator - Milnerton, South Africa - GetWorth

GetWorth

Verified Company

Milnerton, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

About us

We are a first-of-its-kind business that uses patented products backed by artificial intelligence, all specifically designed to help you buy right and sell smart.

We do this by developing novel approaches and products that solve difficult challenges. This requires a blend of tech, financial and auto thinking. We've already developed something globally unique (see our website), and we have a solid pipeline of other ideas. It's our nature to experiment and innovate, both in products and customer experience.

We are a consumer brand and aspire to provide our customers with an exceptional experience both when selling or buying in a rational, transparent and fair manner.

We accept that not everyone is our customer and we must not provide our services to customers whose expectations are unrealistic.

Why us

If you work with us, you'll be working side-by-side with a professional and experienced business team who share a passion for excellence.

We're doing interesting new things and we would hope you contribute and bring your own insights and ideas.

Culture-wise we are looking for people with real self-discipline, integrity and sound judgment. We're always open to ideas and criticism and we argue concepts robustly, but not personally. We're hardworking; meticulous where it matters, pragmatic where it doesn't. We're a hands-on bunch, so if your preference is for a comfortable ivory tower, we're not for you.

Our brand values are solid - we adopt a customer-friendly approach that is certainly something different in our industry. We are rational and are always fair in our judgement. We're willing to take pain to achieve outcomes that are balanced and fair.

Some of the perks

Dynamic team environment
Flat organisational structure
Professional but cool culture
Always trying new stuff, so good learning opportunities
Business successbased incentive structures

What we are looking for
We are looking for a proactive, diligent individual to join our Acquisitions team as a vehicle administrator. We are looking for someone with a professional attitude and passionate about cars. The role requires you to assist in maintaining a measurable, consistent and high-quality pipeline/throughput of purchased vehicles. You will need to be able to work effectively in a team and autonomously.

This role is a critical function within our Acquisitions department, so being target driven and able to work in a fast paced, high-pressure environment is crucial to success in this role.

You will be involved in various projects as and when needed, giving you an exciting opportunity to learn and expand your skills and abilities.

Required Duties

Admin support
Accurately filter and convert existing leads into acquisitions
Complete comprehensive vehicle background checks
Manage client bookings
Follow workflow procedures
Retain existing and prospective customers
Build relationships with customers so that they trust the brand
Support to other areas of the department where required

General Expectations

Provide an 11 star customer service experience (convenient, transparent, professional)
Quickly assimilate new information and concepts
Organized and disciplined
Efficient Multitasker
Operate under pressure during peak periods
Continuously assess and challenge the systems and processes to improve these
Follow processes ensuring utmost cost/effort efficiency and professionalism
Ability to work well within a team environment
Clearly communicate with your customers to educate and guide throughout the process
Make decisions in ambiguous situations; and
Know when to ask for help

Minimum requirements

2 Years' prior experience in a similar administrative/vehicle buying role
Valid Driver's license
No criminal record
Organized and process driven
Excellent communications skills (spoken & written)
English and Afrikaans, spoken and written
3rd additional language advantageous
Proficient in use of modern technology & systems
Excellent customer service skills
Ability to solve problems and make decisions under pressure
Ability to be empathetic with customers
Ability to work in a team
Target Driven Individual
Knowledge abouts cars is not a must

- but will be advantageous to the role

Character Traits

Strong relationship building skills
Excellent multi

- tasker

Excellent networker
Well organized, diligent, with high consistency and attention to detail
Trustworthy & responsible
Selfdriven: able to work independently to get through work without requiring constant checking and supervision
Resilience
Target driven
Objectionhandling skills
Professional disposition
Organised

Working Hours

Operational Roles are required to work Saturdays and Public holidays as scheduled (on rotation) The role includes the need to work variable hours often outside of standard working hours (e.g.

weekends including Sundays or Public Holidays)