Key Account Manager - Durban - Indian Ocean Export Company

1 day ago

Description

Key Account Manager

A Key Account Manager (KAM) plays a crucial role in our sales and business development by managing and nurturing relationships with our most important clients or key accounts. They serve as a backup to Business Development Managers (BDMs) and are responsible for assisting market growth under their guidance.

The Key Account Manager is responsible for developing and maintaining strong, long-term relationships with new and existing clients to drive business growth, ensure client satisfaction, and meet or exceed sales targets.

They work closely with BDMs, Team Leaders, and cross-functional teams to deliver exceptional customer service and achieve strategic objectives.

Main Responsibilities:

Client Relationship Management:

Build and maintain strong relationships with new and existing clients.
Understand clients' needs, objectives, and challenges.
Verify all documentation before sending it to clients to ensure correct pricing and stock.
Ensure clients have all relevant documentation before shipments arrive and any additional information required for clearing purposes.
Assist BDMs with debtors and ensure clients are within their credit limits.
Assist BDMs with internal credit limits of both existing and new clients.

Order Management:

Work closely with the team leader to ensure orders are processed quickly and efficiently, communicating issues and problems to clients.
Monitor labeling and special requirements for various orders.
Inform BDMs of any large issues requiring their involvement.

Reporting:

Assist BDMs in creating reports for suppliers, providing relevant market feedback on market conditions and brand activations.

Brand Development:

Work closely with BDMs on brand development in the market and help identify opportunities for increasing sales revenue.
Monitor and assess brand performance, making necessary adjustments to achieve objectives.

Contract and Negotiation:

Evaluate shipping and payment terms and conditions to ensure mutual benefits for both clients and IOEC.
Manage pricing, discounts, and service level agreements.

Administration:

This fast-paced, multi-faceted market requires a strong administrative foundation to perform strategic tasks effectively.
The day-to-day pace demands someone who can compartmentalize and filter through tasks quickly while maintaining extreme attention to detail.

Problem-Solving and Conflict Resolution:

Address client concerns or issues promptly and effectively.
Resolve conflicts or disputes to maintain a positive relationship.
Identify root causes and develop preventive strategies.
The incumbent requires a decisive and commercial approach to tasks and problem-solving.

Market and Industry Research:

Stay updated on industry trends and the competitive landscape.
Provide clients with relevant insights and solutions based on market knowledge.

Sales and Revenue Targets:

Help BDMs achieve sales and budget targets set for the markets.
Monitor key performance indicators (KPIs) and report on progress regularly.

Qualifications:

Bachelor's degree in business.
Proven experience in key account management or a similar role.
Strong understanding of our products, services, and industry.
Excellent communication, negotiation, and interpersonal skills.
Strategic thinking and problem-solving abilities.
Results-oriented with a track record of meeting or exceeding sales targets.

Personal Attributes:

Relationship-building skills.
Customer-focused mindset.
Quick thinking and ability to think on your feet.
Adaptability and resilience.
Extreme attention to detail.
Self-motivated and goal-driven.
Innovative, strategic thinker and solution-driven.
Technologically savvy.

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