Debt Collection Inbound Team Leader Required - Umhlanga, South Africa - STRAUSS RECOVERY SOLUTIONS

Description

Reputable company located in Umhlanga Durban area is looking for a Debt Collection's inbound Team Leader preferably with a minimum of 2-years' experience in the debt collections environment.

Monday to Thursday 8:00am to 16:30pm - Fridays 7:00am to 15:30pm - Saturday's 8:00am -13:00pm possibility of overtime dependent upon the company's needs.

• Excellent communication, management, interpersonal and leadership skills.
• Strong presentation skills.
• Advanced conflict resolution skills.
• Supervising of the debt collectors for assigned category/categories.
• Upskilling and assisting old and new debt collectors on debt collection procedures & requirements.
• Motivate, manage employees and performance.
• Maintaining office discipline and procedures for order and efficiency
• Work closely with QA Specialist to ensure that proper telephone etiquette and call handling is adhered to.
• Ensure that all employees follow the company's best practices for call centre management and operations.
• Reporting. Provide daily, weekly and monthly reporting to line manager

• Umhlanga, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

• 2 Year experience (required)