Motor Claims Specialist - Johannesburg, South Africa - CIB PTY (LTD)

Description

The main purpose of the Claims Specialist's role is to validate and administer a client's motor claim following a fortuitous event.

In accordance with Standard Operating Procedures, claims guidelines, the specialist own mandate, and the client's policy schedule, the specialist will make a claims settlement determination.

Service delivery is our main distinguishing factor from our competitors and individual performance is mainly measured on the quality and turn-around times of service delivery.

• Matric (Grade 12) essential
• FETC in Short-Term Insurance or higher certicificate in Short-Term Insurance
• Successfully passed RE 5 (Representative Exam)
• Applicable class of business certification (Personal & Commercial classes of business)
• Must be compliant with FAIS Fit & Proper requirements with track required of working unsupervised
• Experience required in HCV (heavy commercial vehicles), Fleets, and AGRI claims
• At least 5 years relevant work experience in Personal, Commercial and AGRI claims settlement
• Work experience within a licensed insurer highly advantageous
• Experienced in making cliams settlement determinations with mandate exceeding R50 000
• Effective Communication skills required: Must demonstrate high quality oral and written communication.
• Effective Time Management skills required
• Must have a high tolerance for stress
• Must be solutions oriented with a high regard for customer service

• Validation of claims
• Appointment of service providers
• Authorisation/ Settlement of claims
• Rejection of claims
• Complaints resolution
• Processing of payments within turnaround times
• Liaising with brokers, internal staff, service providers and clients.