TP Jobs in South Africa

The Senior Quality Manager role is to drive the highest possible standards of quality assurance across operational delivery for their region, through the application of robust quality frameworks, best practice approaches and by fostering a culture of high performance, service pri ...

Job Summary/Overview · The Senior Quality Manager role is to drive the highest possible standards of quality assurance across operational delivery for their region. They will apply robust quality frameworks, best practice approaches and foster a culture of high performance, servi ...

Job Summary / OverviewThe Senior Quality Manager role is to drive the highest possible standards of quality assurance across operational delivery for their region, through the application of robust quality frameworks, best practice approaches and by fostering a culture of high pe ...

As a Contact Centre Agent for an airline, you will serve as the primary point of contact for passengers via phone. You will be responsible for providing excellent customer service, assisting with flight reservations, inquiries, and ticketing, and promoting and selling additional ...

Job OverviewThis role is designed to support the business by serving as the dedicated Operations Trainer within Teleperformance. · The successful candidate will be responsible for delivering induction training, including product knowledge and regulatory/compliance training. · The ...

Job Description · We are seeking a highly analytical and detail-oriented Reporting Analyst to join our team at Teleperformance SA. The successful candidate will play a pivotal role in managing and developing management information (MI) systems, providing operational insights, and ...

The Compliance Specialist will work closely with all stakeholders to ensure effective delivery and embedding of standards and processes. · Regularly interact with executive stakeholders to share ideas and exchange feedback. · Conduct route cause analysis and lead on the creation ...

Job Title:Marketing Specialist – Communications & EventsLocation:GqeberhaReports To:PR & Engagement DirectorDepartment:(HR)Employment Type:Full TimeJob Summary:We are seeking a dynamic and creativeMarketing Specialistto lead all communications and marketing initiatives related to ...

The successful Quality Manager will provide management and leadership for a team of Quality Analysts within the UK BFSI client. · Manage the quality and auditing-process and reporting, leading a team of quality specialists. · Ability to evaluate data identifies issues, recommend, ...

Provide an industry leading customer experience by professionally and courteously handling all customer contact in compliance with company and client directive. · Providing exceptional Customer Care to the existing customer base. · Responding to and resolving inbound customers an ...

Job OverviewTeleperformance works on behalf of prominent brands globally to deliver exceptional customer service and solutions. · Teleperformance is the worldwide leader in providing outstanding customer experiences.As we continue to grow our business in South Africa, we have an ...

Job SummaryManages and develops a team of assigned Agents to meet and exceed performance, maximize productivity, assure quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, support and education. · Review t ...

Direct report: Payroll ManagerJob Level: Mid-LevelJob Mode: In officeLocation: Cape Town/Port ElizabethJob OverviewTo oversee and process various monthly Time & attendance and Company payroll data in a timely, and accurate manner in accordance with the payroll processing calendar ...

We are seeking a dynamic and forward-thinking Project Lead - Innovation to spearhead initiatives that improve customer and agent experiences through the use of cutting-edge technologies, particularly AI. · Lead Innovation Projects: Manage and oversee the implementation of new sys ...

OverviewWe are seeking a highly motivated and experienced WFM (Workforce Management) Assistant Manager to join our dynamic team. · In this role, you will be responsible for managing and optimizing the day-to-day operations of the Workforce Management team. · Strong leadership, in ...

Job Overview · As a Payroll Assistant at TP, you will oversee and process monthly Time & attendance and Company payroll data in a timely and accurate manner. · Main Responsibilities · Process and administer all Company payroll data on Sage People system by manual and bulk upload ...

To oversee and process various monthly Time & attendance and Company payroll data in a timely, and accurate manner in accordance with the payroll processing calendar and deadlines for the Company's payroll(s). · Processing & administering of all Company payroll data on Sage 300 P ...

The role is to support the continued growth of the campaign. The successful candidate will be responsible for monitoring, evaluating and improving effectiveness of Quality standards on the campaign. · ...

Overview · We are seeking a highly analytical and detail-oriented Reporting Analyst I to join our team at Teleperformance SA. · The successful candidate will play a pivotal role in managing and developing management information (MI) systems, providing operational insights, and co ...

Job Overview · The successful Quality Manager will provide management and leadership for a team of Quality Analysts within the UK BFSI (Banking, Financial Services, and Insurance) client. · The role will involve working alongside the Operational Teams to understand client based q ...