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Lusikisiki
zusiphe mkuzo

zusiphe mkuzo

fully organised and manageable

Banking / Loans

Lusikisiki, OR Tambo District Municipality

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About zusiphe mkuzo:

I am an enthusiastic individual with more than 4 year of experience in banking. I have a clear understanding of banking and procurement duties and i am motivated to Excell, grow and learn in my field. i have a reputation of resolving problems,im[proving customer satisfaction and driving overall operational improvement. my skills include customer service and administrative skills and  vendor procurement ,teaching ad management skills.

Experience

service consultant 

Capitec bank

 * increased customer satisfaction by resolving service and product issues.

* devoted special emphasis to punctuality and worked to maintain outstanding performance.

* resolved client queries, improved operations and provide exceptional service.

* Emphasize product features based on analyses of customer's needs and on knowledge  of product capabilities  and limitations.

*build relationship and identify prospects need for the product or service.

*prepare and maintain records sales leads and progress status of accounts.

*ensure clients are given  excellent service and processes, procedural compliance are adhered to.

 

Education

National senior certificate in banking NQF LEVEL 4 Bank SETA

  • service efficiency and risk management ,Bank and client value, financial success and numeric fluency. 

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