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Zukiswa Sigwabe

Zukiswa Sigwabe

Incident and Problem Management

Banking / Loans

Johannesburg, City of Johannesburg Metropolitan Municipality

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About Zukiswa Sigwabe:

I am a customer and business service professional with over a decade of experience in serving business and internal and external clients within the business. Together in those years I also did SAP Business Applications Support, Service management and Business Support.   
In my current position as Incident & Problem Manager at First National Bank, I am accountable to senior management for the proper design, execution, and improvement of the process. I ensure that the process is being carried out, and also run the day-to-day operation of the process. I do regular updates concerning the performance of the process and represents this process concerning all decisions being made by senior management. I own the Incident management portfolio in my segment. 
 

Experience

Banking Banking and also Telecommunications

Education

National diploma amd various certifications

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