Zubair Kader

Since the beginning of furthering my studies and exposure to the Information Technology in hardware, networking and security. My choice of career has changed my perspective, of how life 20 years from now will change drastically and for the better, growing in the Information Technology field. As a person who enjoys promoting and being a part of growth, I Zubair Kader has equipped myself with skills which I plan to gain experience with and grow my skills to allow me to be the best at my job also promoting growth within my employer's organization.

Sales Representative, CATERING ASSISTANT, Call Center Agent & Sales Representative

Education Software Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise. Call Center Agent United Pharmaceuticals Distributors, Johannesburg, South Africa Adhered to company policies and scripts to consistently achieve call-time and quality standards. Resolved over a number of customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Entered customer interaction details in sales system to track requests, document problems and record solutions offered. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Sales Representative Stock Market Volocity, Johannesburg, Gauteng Developed and delivered engaging sales presentations to convey product benefits. Implemented brand marketing and sales campaigns. Increased sales by offering consultation on products and services and applying customer service and upselling techniques. Set up calendar with customer birthdays and other special events for personal touch. Evaluated inventory and delivery needs and optimized strategies to meet customer demands. 2018 Higher Certicate: Matric Johannesburg Secondary School - Johannesburg English Home Language, Afrikaans, Mathematics 2017 Very Good Operational Procedures Excellent Overall Experience Very Good UBUNTU Linux OS Very Good Kali Linux OS Good Windows 10 Excellent Literacy, Life Orientation, History, Economics, Business Studies COMPTIA A+ CERTIFIED. CE: Information Technology Tshimologong Wits Precinct - Johannesburg 2019 Diploma: Information Technology/ Systems Development KLM Empowered - Johannesburg Awaiting Certification (Diploma) of completion 2020 Diploma: Project Management KLM Empowered - Johannesburg Awaiting certificate (Diploma) of completion