Zizipho Skele

Certified Lean Six Sigma Black Belt: As an experienced Industrial Engineer, I have a proven track record of identifying and improving inefficient processes and system failures. With a strong drive towards reducing inefficiencies and effectively solving problems, I utilize project management tools to ensure successful project outcomes. Additionally, as a skilled Robotic Process Controller, I possess the expertise to ensure that automated processes run smoothly and effectively analyze current systems to avoid potential issues. My educational background includes a BSc in Industrial Engineering and a Post-graduate Diploma in Project Management. I am excited to leverage my technical knowledge and experience in roles such as Process Engineer, Robotics Developer, Continuous Improvement Engineer, Business Analyst, and Project Manager.

Robotic Process Controller – May 2022 - Present

Old Mutual South Africa

Identifying and improving inefficient processes and system failures by leveraging technical knowledge and robotics automation. Responsible for ensuring a smooth and efficient operation of automated systems while analysing current systems to ensure automation continues operating without issues.

Key Deliveries:

• Liable for planning procedures, getting ready for inputs, and starting processes as needed.
• Allocating robot resources to handle the volume of transactions to meet SLAs.
• Review logs and interact with the larger organisation to provide initial support for RPA procedures.
• Analyse exceptions to make sure automated processes are operating without issues and handle manual exceptions.
• Working on improvement projects to improve automated processes within RPA.
• Supporting operational and performance metrics reporting.
• Raising change requests or support calls where required.
• Ensuring the stability of the Blue Prism environment.
• Maintaining the daily administration of the automation software production environment.
• Managing requests, complaints, and queries from Business within SLA.
• Work closely with vendors and developers to create fixes for defects and difficulties with new builds, and test those fixes carefully before implementing them.

Continuous Improvement Engineer (Systems and Processes) – Mar 2020 to Apr 2022

Mpact plastic containers 

Key Deliveries:

• Liaising with various departments within the organization and improving systems and processes across the board using digital transformation.
• Business process mapping.
• Conducting time studies on production processes to determine any bottlenecks in production.
• Project execution from initiation to completion.
• Utilize statistical approaches to evaluate process capabilities, spot patterns, and make data-driven decisions to enhance product quality and process effectiveness (Statistical Process Control, or SPC).
• Compiling project performance and status reports and conducting needs analysis, change management, risk management, cost analysis and stakeholder engagement through project management.
• Utilization of Failure Mode and Effects Analysis to identify all potential failure modes that could occur at different stages of the manufacturing process to achieve operational excellence through the effective use of equipment, personnel, resources, and techniques. 
• Creating and providing SOP’s and training staff on new procedures.
• Engaging and facilitating requirements between the innovation team and internal departments, as well as external parties as needed, in a cross-functional capacity.
• Implement corrective and preventive measures after conducting thorough investigations and applying root cause analyses to determine the underlying reasons of quality problems or non-conformities.
• Implementing methodologies such as Value Stream Mapping, TPM and Kanban to visualize and streamline workflow and improve efficiency.
• Guarantee ongoing increases in worker and equipment productivity.
• Automation of workflows using Power Automate.

BSc Honors in Industrial Engineering

Post Graduate Diploma

Certified lean Six Sigma Black Belt

Business communication course