Zintle Mammushi Mgweba

I am Zintle Mammushi Mgweba, I currently reside in Cape Town. I have completed Diploma in Accountancy at the Cape Peninsula University of technology.

I am seeking to obtain an admirable organization where I can use my skills to provide better services. I am a dynamic, energetic, and enthusiastic person aiming to enhance my knowledge and capability by working in a dynamic organisation that prides itself in giving substantial responsibility to new talent. I put all my effort for the satisfactory progress of business by being punctual and sincere. I also want to acquire profound knowledge while also learning all aspects within the accounting world

Dec 2022 - Oct 2023 Postpaid and Prepaid Agent ISON XPIRIENCES, Cape Town Assisting customer to do Sim swaps Blacklisting stolen/lost cell phones Doing payment arrangements for post-paid clients Giving clarity on invoices and outstanding balances od postpaid clients Accessing ITC number for stolen phones Cancelling and renewing contract Assisting customer to activate international roaming when travelling outside the country Assisting customer with eSIM Refreshing networks Block and unblocking locked phones Nov 2023 - Feb 2025 Allowing debit orders to customers Capturing new personal data of clients e.g., new address

Nov 2023 - Feb 2025 Allowing debit orders to customers Capturing new personal data of clients e.g., new address Customer expert TELEPERFORMANCE SA, Cape Town-Assisting customers with their payment queries-Assisting customers to add/remove vehicles to insured/insure-Checking if the customer is dually insured-Cancellation of policies when a customer no longer needs insured and -explain refunds that might be due to them-Changing the customers payment frequency e.g. monthly to yearly-Updating customer personal detail e.g. updating marital status and title.-Unlocking blocked accounts and sending password reset to customers-Escalating flexible payment queries to finance team-Handling customer complaints and passing them to complaints specialist it complains is still not resolve after 3 days-Changing direct debit dates for customers-Updating new car registration numbers for customers.-Adding business use to the policy and other add on that are needed by the customer.-Discuss and accept renewal after the policy term-Add / remove additional drivers in the customer policy.-Issuing No Claims Discounts to customer who do not wish to renew their policies.-Compensating customer who has suffered financial loss due to

Feb 2021 - Dec 2024 2020 Diploma in Accountancy Cape Peninsula University of Technology, Cape Town National Senior Certificate Siyabonga Secondary School Bachelor pass -Accounting -Economics -Business Studies