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Durban
Zama Dlamini

Zama Dlamini

Systems support

Technology / Internet

Durban, eThekwini Metropolitan Municipality

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About Zama Dlamini:

I'm a systems support tech which seeks employment in the software development environment. I am a unisa student which also has a mentor to upskill myself in software development at my workplace. 

Experience

System Support (Merch)

Mr Price Group Head office, Durban  

march 2021 - present 

I assist by responding to queries logged using our help hub by our customers.

Guiding customers through the problem-solving process. 

Applying basic data fixes through SQL.

Running diagnostic programs to resolve problems.

 

Service desk technician

Mr Price Group Head office, Durban  

JUNE 2016 – FEBRUARY 2021 

I assisted by providing telephonic and email 2nd line support and troubleshooting to all computer users at all stores (For some issues SQL is used to troubleshoot), Head Offices and the Distribution Centres within the Mr Price Group. 

Liaised with external service providers to escalate problems where required. 

Supported our suppliers who use our software.

Education

Diploma in information technology

university of south africa (UNISA)

2021 - current 

 

btech level5 HND in Information Systems Engineering

CTI EDUCATION GROUP

2012 - 2013 

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