
Zama Dlamini
Technology / Internet
About Zama Dlamini:
I'm a systems support tech which seeks employment in the software development environment. I am a unisa student which also has a mentor to upskill myself in software development at my workplace.
Experience
System Support (Merch)
Mr Price Group Head office, Durban
march 2021 - present
I assist by responding to queries logged using our help hub by our customers.
Guiding customers through the problem-solving process.
Applying basic data fixes through SQL.
Running diagnostic programs to resolve problems.
Service desk technician
Mr Price Group Head office, Durban
JUNE 2016 – FEBRUARY 2021
I assisted by providing telephonic and email 2nd line support and troubleshooting to all computer users at all stores (For some issues SQL is used to troubleshoot), Head Offices and the Distribution Centres within the Mr Price Group.
Liaised with external service providers to escalate problems where required.
Supported our suppliers who use our software.
Education
Diploma in information technology
university of south africa (UNISA)
2021 - current
btech level5 HND in Information Systems Engineering
CTI EDUCATION GROUP
2012 - 2013
Professionals in the same Technology / Internet sector as Zama Dlamini
Professionals from different sectors near Durban, eThekwini Metropolitan Municipality
Other users who are called Zama
Jobs near Durban, eThekwini Metropolitan Municipality
-
Company Description · Gracol Solutions (Pty) Ltd is a South African company specializing in innovative ICT solutions to optimize business processes and align them strategically. The company offers expertise in Solution Development, System Integration, Application Software, Profes ...
Durban, KwaZulu-Natal3 days ago
-
We are looking for an experienced Senior Systems Engineer (Linux Focus) to join our Infrastructure Team. · ...
Umhlanga, KwaZulu-Natal2 weeks ago
-
We are looking for Support Technician to maintain and repair desktop and Point of Sale equipment for various customers. · To drive service success that improves customer satisfaction, maximises customer retention and increase profitability. Adhere to specific Service Level Agree ...
Durban, KwaZulu-Natal1 month ago