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Yamkela Mafoco

Yamkela Mafoco

CUSTOMER SERVICE AGENT (EXPORTS/IMPORTS)

Transportation / Logistics

Cape Town, City of Cape Town

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About Yamkela Mafoco:

I’m young, energetic and more than willing to learn. With every challenge that I encounter, I see it as an opportunity to lear.

Experience

Key responsibilities include handling customer queries, organizing carrier haulage deliveries for customers, monitoring the delivery to ensure that the container(s) get loaded onto the truck to meet stacks, selling carrier haulage to customers using the Ocean Plus tool, pulling Agent View reports to ensure proactive communication with customers.

My biggest achievement is when I was able to assist UNITRANS with a release of their unit to meet stacks. They baked me a cake as a way of showing their appreciation.

Education

NCV Level 4 in Transport and Logistic.

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