xolani nkomo

 co-ordinate and supervise collection of debt in line with best practices and company credit policies and procedures towards maintenance of positive cash flow.

ilty to be polite and compassionate without lacking confidence Prepare QA reports for each team member. Ensure compliance to POPIA, DCA and NDCA Manage multiple delinquent accounts for debt collection efforts. Check hourly, daily and weekly Stats for my team.

Currently working as a Call Centre Supervisor at Hahn Collections in Midrand, Gauteng. Experienced in working with targets and tight deadlines, has knowledge of relevant legal requirements, MS Office and databases, working with people, negotiating and persuading. Previously worked at Bayport Financial Services as an SME Subject Matter Expert and Transaction Capital Recoveries as a Call Centre Supervisor. Skilled in preparing QA reports, ensuring compliance to POPIA, DCA and NDCA, managing delinquent accounts and checking hourly, daily and weekly stats. Seeking employment closer to home.

Alison Online College | Pretoria, GP
Diploma in Call centre Ops Management | 01/2023
Key contact center management principles and practices
Terms, definitions, and requirements of successful contact center management
Formulating a plan using the content and tools provided to make positive improvements in your workplace
Tips for reducing contact center costs and improving your bottom line
How to meet service levels consistently and measurably
How to forecast the workload and create schedules that meet the needs of customers and employees
Strategies for improving performance by choosing the right metrics and goals