Xiluva Gladness Baloyi

As a Customer Support Specialist at LexisNexis, I am dedicated to providing exceptional service by assisting clients with inquiries, sales, troubleshooting issues, and ensuring they maximize the value of our products. With strong communication skills and a problem-solving mindset, I handle customer interactions efficiently, whether through calls, emails, or live chats. I thrive in a fast-paced environment, adapting to different customer needs while maintaining professionalism and empathy. My ability to analyze customer concerns and provide effective solutions contributes to customer satisfaction and retention. Additionally, I am always eager to learn and improve, staying up to date with product updates and best practices to enhance the customer experience.

Accomplished Customer Support Specialist with over five years of experience in contact centers, specializing in inbound and outbound communication via calls, email, and live chat. Currently working at LexisNexis, managing customer accounts, handling electronic tracking, order processing, and resolving inquiries efficiently within SLA timelines. Recognized for strong problem-solving skills, technical acumen, and exceeding performance targets, earning awards such as Top Performer and Quality Assurance (QA) Award of the Year.

Previously held roles at Skills Development Corporation, Tracker Connect, Edcon RCO, and MTN, excelling in customer service, sales, account management, and technical support. Adept at using CRM systems like MS Dynamics 365 and PeopleSoft to maintain accurate client records. Holds a Diploma in Information Technology, with proficiency in SQL, Java, C++, and digital literacy. Highly organized, a quick learner, and committed to delivering exceptional customer experiences.

Holds a Diploma in Information Technology from PC Training and Business College (2013), equipping me with strong technical skills in SQL, C++, Java, HTML, Android Development, and MySQL. This educational background supports my ability to troubleshoot technical issues and effectively assist customers with product-related inquiries in a customer support environment.