Work Recruitment

The successful candidate will be responsible for, amongst others, the following specific tasks: 

• Serve as a direct point of contact for clients
• Assist clients in completing application forms and verifying that they are filled in appropriately in accordance with DHA requirements, standards and guideline
• Execute Civic Services Front Office application processes
• Resolve problems or complaints within scope of the work area
• Assist with any duties required by management in the quest for client service excellence
• Provide highest level of prompt and friendly client service
• Render services in mobile units where required
• Ensure and assist with the rolling and capturing of Finger-prints
• Update the Track and Trace system
• Receive and sort enabling documents
• Serve as a point of contact for clients
• Assist with the verification and processing of clients application forms in accordance with DHA requirements, standards and guidelines
• Execute Civic Services back office application processes.

• A Grade 12 Certificate with relevant experience in a customer service environment
• A tertiary qualification at NQF level 6 will be an advantage
• Proven client focus and orientation experience
• Sound interpersonal skills
• Honesty and integrity
• Basic Computer literacy and Numeracy
• Good written and verbal communication skills
• Willingness to work extended hours including overtime weekends and shifts are critical
• Applicants appointed to work in Mobile Units may be exposed to environmental factors (rain, sun, cold etc)
• Preference will be given to candidates from the local area where the position and/or office will be based

• A Grade 12 Certificate with relevant experience in a customer service environment
• A tertiary qualification at NQF level 6 will be an advantage
• Proven client focus and orientation experience
• Sound interpersonal skills
• Honesty and integrity
• Basic Computer literacy and Numeracy
• Good written and verbal communication skills
• Willingness to work extended hours including overtime weekends and shifts are critical
• Applicants appointed to work in Mobile Units may be exposed to environmental factors (rain, sun, cold etc)
• Preference will be given to candidates from the local area where the position and/or office will be based