Wayne Fleischer

I am a professional individual with years of experience gained in the Store Development, Operational Management, Retail Industries. An all-rounder, maintaining and supporting with effectiveness and efficiency, the company’s expectations of the position with:

• Enthusiasm and drive
• Integrity
• Expectational attention to detail
• Dedication and loyalty
• Team player
• Customer service orientated
• Excellent communication skills
• Results driven
• Willingness to learn
• Excellent people skills
• Public Relations

Efficient in: 

• Retail Store Development (Advanced)
• Microsoft Office Suite (Intermediate)
• Managerial Experience (Advanced)
• Retail Operations (Advanced)

I trust I will receive your favorable consideration and look forward to your positive response.

Sincerely,

Wayne Fleischer

Cash Crusaders Corporate– Cape Town, Western Cape                                                                                06/24 – Present

Financial Development Officer – Area Manager (CBD, Nyanga, Table Bay, Knysna)

• Setting sales targets, monitoring sales performance, identifying sales opportunities, and implementing strategies to maximize sales across all stores within their area. 
• Recruiting, hiring, training, and developing store staff, conducting performance reviews, addressing employee issues, and ensuring consistent team performance. 
• Monitoring day-to-day store operations, ensuring compliance with company policies and procedures, managing inventory levels, and addressing operational challenges. 
• Maintaining high customer service standards across all stores, resolving customer complaints, and ensuring a positive customer experience. 
• Analyzing sales data, managing budgets, identifying cost-saving measures, and ensuring profitable operations within their area. 
• analyzing performance trends, identifying areas for improvement, and presenting findings to senior management. 
• Ensuring consistent and appealing product displays across stores, implementing merchandising strategies aligned with company goals. 
• Providing ongoing training to store staff on new products, sales techniques, and company policies. 
• Regularly communicating with store managers, regional management, and corporate teams to share updates and address issues. 
• Benefits – Medical Aid, Pension, Fuel Allowance

CEA Tools – West Coast, Western Cape

Regional Retail & Site Manager (West Coast)                                                                                                    01/23 – 05/24

• Developing talent
• Preparing budgets for retail & construction sites
• Facilitating communication between staff, customers
• Coordinating with maintenance staff & site teams
• Recruiting, training, and supervising staff, and creating staffing schedules 
• Overseeing stock levels, ordering new products, and ensuring there's enough stock to meet customer demand 
• Controlling budgets and providing reports to senior management 
• Setting and meeting sales targets, and motivating staff to do so 
• Responding to customer queries and complaints, and ensuring customer needs are met 
• Ensuring compliance with health and safety legislation 
• Putting security measures in place to protect against fraud and theft 
• Preparing promotional materials and displays, and organizing sales promotions and in-store events 
• Creating and implementing store policies and procedures 
• Overseeing the day-to-day operations of the store & construction sites

Street Fever - National

National Site & Maintenance Manager (South Africa)                                                                                     02/21 – 08/22

• Retail Store Development – across South Africa
• Shop Remodel - Nationally - White Box - Full Turnkey
• Services - Shop Fitters, Facilities Management
• Commercial Project & Site Management 

Street Fever – National (South Africa)

National Retail Operations Manager                                                                                                                   12/16 – 01/21

• Oversight of over 127 Retail Stores across South Africa
• Planning, organizing resources needed to achieve stores targets
• Hiring employees, overseeing assignments, staff development
• People management skills
• Quarterly stock control & audits at each store
• Client liaison, dealing with customer complaints
• Daily, weekly, monthly reporting of individual store performance
• Monitoring sales trends and identifying areas for improvement across all stores 
• Developing and implementing operational strategies to optimize efficiency and profitability 
• Ensuring consistent adherence to company policies and procedures across all locations 
• Managing inventory levels and stock rotation to minimize losses and optimize product availability 
• Leading cross-functional projects to implement new initiatives, such as new store openings, system upgrades, or marketing campaigns 
• Coordinating operational changes across multiple locations

SuperSpar – Belhar, Western Cape

Senior Operations Manager – Store average turnover 12mil per month, 72 staff compliment              02/08 – 11/16

• Day to Day Operations - Entire store + sub departments
  • Fruit & Veg, Bakery,  Butchery, Hot Foods, Deli, Whine & Alcohol (Tops), Groceries
• Maintaining operational standards as per QPro Audit
• Ensure sufficient stock holding
• Monitor production & yield from service departments ensuring profitability of said departments including
  • Ordering, Planning
• Retail Floor
  • Maintain stock requirements while adhering to category management & planograms
  • Negotiation of condoler ends for prime merchandising space with vendors/suppliers

• Cash handling processors 
  • Day to Day cash audits
  • Day to Day banking
  • Cash audit of ATMs
• Receiving Management control of deliveries received, processed through GRV
• Invoice auditing
• Staff Management
  • Disciplinary action
  • CONARB/CCMA
  • Weekly scheduling oversight
  • Processing & control of charge account system
  • Staff Training
• Control of expenses - maintenance & repairs
• Security
• Overheads - conservation of energy & water

McDonalds, KFC, Famous Brands, St Elmos – Cape Town, Western Cape

Senior Operations Manager                                                                                                                                   01/02 – 01/08

• Oversight of over 50 stores – over 80 staff
• Daily, Weekly, Monthly financial reporting
• Warehousing & stock control
• Internal audit of stores
• Opening 17 stores in Western Cape
• Strategic planning to maximize profit & operational consistency
• Implementation of operational systems & controls

SARACCA Industrial Refrigeration & Air Con Qualification

Retail Certificates