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Wayne Fleischer

Wayne Fleischer

Financial Development Officer - Area Manager

Retail

Cape Town, City of Cape Town

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About Wayne Fleischer:

I am a professional individual with years of experience gained in the Store Development, Operational Management, Retail Industries. An all-rounder, maintaining and supporting with effectiveness and efficiency, the company’s expectations of the position with:

  • Enthusiasm and drive
  • Integrity
  • Expectational attention to detail
  • Dedication and loyalty
  • Team player
  • Customer service orientated
  • Excellent communication skills
  • Results driven
  • Willingness to learn
  • Excellent people skills
  • Public Relations

 

Efficient in: 

  • Retail Store Development (Advanced)
  • Microsoft Office Suite (Intermediate)
  • Managerial Experience (Advanced)
  • Retail Operations (Advanced)

I trust I will receive your favorable consideration and look forward to your positive response.

 

 

Sincerely,

Wayne Fleischer

 

Experience

Cash Crusaders Corporate– Cape Town, Western Cape                                                                                06/24 – Present

Financial Development Officer – Area Manager (CBD, Nyanga, Table Bay, Knysna)

 

  • Setting sales targets, monitoring sales performance, identifying sales opportunities, and implementing strategies to maximize sales across all stores within their area. 
  • Recruiting, hiring, training, and developing store staff, conducting performance reviews, addressing employee issues, and ensuring consistent team performance. 
  • Monitoring day-to-day store operations, ensuring compliance with company policies and procedures, managing inventory levels, and addressing operational challenges. 
  • Maintaining high customer service standards across all stores, resolving customer complaints, and ensuring a positive customer experience. 
  • Analyzing sales data, managing budgets, identifying cost-saving measures, and ensuring profitable operations within their area. 
  • analyzing performance trends, identifying areas for improvement, and presenting findings to senior management. 
  • Ensuring consistent and appealing product displays across stores, implementing merchandising strategies aligned with company goals. 
  • Providing ongoing training to store staff on new products, sales techniques, and company policies. 
  • Regularly communicating with store managers, regional management, and corporate teams to share updates and address issues. 
  • Benefits – Medical Aid, Pension, Fuel Allowance

 

CEA Tools – West Coast, Western Cape

Regional Retail & Site Manager (West Coast)                                                                                                    01/23 – 05/24

  • Developing talent
  • Preparing budgets for retail & construction sites
  • Facilitating communication between staff, customers
  • Coordinating with maintenance staff & site teams
  • Recruiting, training, and supervising staff, and creating staffing schedules 
  • Overseeing stock levels, ordering new products, and ensuring there's enough stock to meet customer demand 
  • Controlling budgets and providing reports to senior management 
  • Setting and meeting sales targets, and motivating staff to do so 
  • Responding to customer queries and complaints, and ensuring customer needs are met 
  • Ensuring compliance with health and safety legislation 
  • Putting security measures in place to protect against fraud and theft 
  • Preparing promotional materials and displays, and organizing sales promotions and in-store events 
  • Creating and implementing store policies and procedures 
  • Overseeing the day-to-day operations of the store & construction sites

 

Street Fever - National

National Site & Maintenance Manager (South Africa)                                                                                     02/21 – 08/22

  • Retail Store Development – across South Africa
  • Shop Remodel - Nationally - White Box - Full Turnkey
  • Services - Shop Fitters, Facilities Management
  • Commercial Project & Site Management 

 

Street Fever – National (South Africa)

National Retail Operations Manager                                                                                                                   12/16 – 01/21

  • Oversight of over 127 Retail Stores across South Africa
  • Planning, organizing resources needed to achieve stores targets
  • Hiring employees, overseeing assignments, staff development
  • People management skills
  • Quarterly stock control & audits at each store
  • Client liaison, dealing with customer complaints
  • Daily, weekly, monthly reporting of individual store performance
  • Monitoring sales trends and identifying areas for improvement across all stores 
  • Developing and implementing operational strategies to optimize efficiency and profitability 
  • Ensuring consistent adherence to company policies and procedures across all locations 
  • Managing inventory levels and stock rotation to minimize losses and optimize product availability 
  • Leading cross-functional projects to implement new initiatives, such as new store openings, system upgrades, or marketing campaigns 
  • Coordinating operational changes across multiple locations

 

SuperSpar – Belhar, Western Cape

Senior Operations Manager – Store average turnover 12mil per month, 72 staff compliment              02/08 – 11/16

  • Day to Day Operations - Entire store + sub departments
    • Fruit & Veg, Bakery,  Butchery, Hot Foods, Deli, Whine & Alcohol (Tops), Groceries
  • Maintaining operational standards as per QPro Audit
  • Ensure sufficient stock holding
  • Monitor production & yield from service departments ensuring profitability of said departments including
    • Ordering, Planning
  • Retail Floor
    • Maintain stock requirements while adhering to category management & planograms
    • Negotiation of condoler ends for prime merchandising space with vendors/suppliers

 

  • Cash handling processors 
    • Day to Day cash audits
    • Day to Day banking
    • Cash audit of ATMs
  • Receiving Management control of deliveries received, processed through GRV
  • Invoice auditing
  • Staff Management
    • Disciplinary action
    • CONARB/CCMA
    • Weekly scheduling oversight
    • Processing & control of charge account system
    • Staff Training
  • Control of expenses - maintenance & repairs
  • Security
  • Overheads - conservation of energy & water

McDonalds, KFC, Famous Brands, St Elmos – Cape Town, Western Cape

Senior Operations Manager                                                                                                                                   01/02 – 01/08

 

  • Oversight of over 50 stores – over 80 staff
  • Daily, Weekly, Monthly financial reporting
  • Warehousing & stock control
  • Internal audit of stores
  • Opening 17 stores in Western Cape
  • Strategic planning to maximize profit & operational consistency
  • Implementation of operational systems & controls

Education

SARACCA Industrial Refrigeration & Air Con Qualification

Retail Certificates

 

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