wandile maphanga

🌟 WANDILE MAPHANGA — SALES MANAGER PROFILE

Dynamic Sales Manager with a strong record of driving revenue growth, building high-performing sales teams, and developing winning market strategies. Known for combining strategic thinking with hands-on execution to achieve consistent sales performance across competitive industries. Skilled in identifying new business opportunities, nurturing client relationships, and positioning products and services for maximum market impact.

With experience in customer-facing environments, event services, and multimedia production, I bring a unique ability to tailor value-driven solutions that meet client needs while promoting brand visibility. A results-oriented leader committed to operational excellence, team motivation, and closing high-value deals.

CORE STRENGTHS

Sales strategy & execution

Client acquisition & retention

Negotiation & deal closing

Team leadership & staff development

CRM management & data-driven decision making

Territory expansion & market penetration

Customer experience excellence

Branding, marketing & promotional campaigns

PROFESSIONAL ATTRIBUTES

Strong communicator with persuasive presentation skills

High energy, self-motivated, and target-driven

Excellent problem-solving and conflict resolution ability

Builds long-term partnerships through trust and service quality

Adaptable, innovative, and resilient under pressure

INDUSTRY EXPERIENCE

Event services & multimedia

Photography & videography

Business services

Retail and client-facing environments

SME sales environments

CAREER OBJECTIVE

To lead a dynamic sales team, expand market share, and drive sustainable revenue growth by combining strategic leadership, exceptional customer service, and results-driven sales performance.

🌟 WANDILE MAPHANGA — SALES MANAGER PROFILE

Experienced Sales Manager with over 13 years of expertise in the contact centre and telesales industry, specializing in insurance sales, customer retention, and performance-driven team leadership. Proven ability to exceed targets, drive operational efficiency, and build motivated sales teams that deliver consistent results.

A strong communicator with a deep understanding of customer needs, compliance environments, and sales conversion strategies across both inbound and outbound channels.

KEY WORK EXPERIENCE

Sales Insurance Consultant — Auto & General

(Short-term insurance & life insurance sales)

Sold personal lines insurance, including motor, home, and life products.

Consistently exceeded monthly sales and conversion targets.

Provided needs-based advice while maintaining FAIS and TCF compliance.

Built strong customer relationships and improved policy retention.

Recognized for exceptional customer service and product knowledge.

Sales Manager — MiX Telematics

(Fleet management & vehicle tracking solutions)

Led a high-performance sales team responsible for B2B and B2C telematics solutions.

Developed and executed sales strategies that increased market penetration.

Trained, coached, and mentored consultants to improve conversions and productivity.

Managed pipeline, reporting, forecasting, and performance reviews.

Collaborated with marketing and technical teams to enhance product positioning.

Strengthened long-term client relationships through solution-based selling.

Contact Centre & Telesales Experience — 13 Years

Extensive experience in high-volume sales environments.

Skilled across inbound, outbound, retention, digital leads, and upsell campaigns.

Strong understanding of call centre operations, metrics, KPIs, and workforce discipline.

Expertise in CRM systems, quality assurance, and compliance-driven sales processes.

CORE STRENGTHS

Insurance sales expertise

Leadership & coaching

Telesales strategy

Target-driven performance

Client relationship management

Pipeline & forecasting

Negotiation & closing skills

Compliance & quality assurance

PROFESSIONAL ATTRIBUTES

Resilient and adaptable in fast-paced environments

Strong analytical and decision-making ability

Inspirational team leader

Excellent communication and presentation skills

High integrity and customer-centric approach

QUALIFICATION

Generic Management – NQF Level 4

Completed an accredited qualification focused on developing core supervisory and leadership skills.

Covered key modules including leadership principles, communication, team management, problem-solving, operational planning, customer service, conflict management, and workplace ethics.

Strengthened ability to manage teams, organise workflow, make informed decisions, and maintain high performance in fast-paced environments.

Enhanced competence in people management, reporting, planning, and applying professional conduct in diverse organisational settings.