Vunwe Constancia Bvuma

Skilled team player with strong background in retail environment and retail banking environments. A dedicated, organised and methodical individual. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. I have an active and dynamic approach to work and getting things done. I am determined and decisive. I identify and develop opportunities.

Bank Better Chairman: October 2023- currently

Capitec Bank
•Assist clients as they enter the branch.
•See to it that clients' needs are clearly identified and catered for.
•Maintaining communication between service consultant and clients.
•Tasked with dministrative duties such as assisting with planning activities in the branch.
•Assist clients with remote banking needs and digital channels.
•To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service by assisting clients at the ATM and to complete transactions on any remote or self service channels.

Home Shopper: November 2022 - October 2023
Pick N Pay
• Managed deliveries quickly to meet customers desired delivery times.
• Served customers expertly for orders of different sizes and obtained consistent repeat business based on service quality.
• Followed customers' instructions closely to avoid errors and maintain high satisfaction ratings.
• Employed advanced data analytics and client profiling techniques to curate personalised shopping recommendations.
• Collected and shared feedback from customers to help improving shopping
 

Vaal University of Technolog:
Diploma in Retail Business Management