Vanessa Phiri

A detail-oriented and diligent professional with a strong background in housekeeping operations within the hospitality industry. With a passion for delivering exceptional guest experiences, I am committed to maintaining the highest standards of cleanliness, organization, and efficiency. Equipped with excellent interpersonal skills, I thrive in fast-paced and multicultural environments. I possess a proven track record of successfully managing housekeeping responsibilities, exceeding guest expectations, and working collaboratively with diverse teams to ensure a positive onboard experience. I am also have experience with safeguarding young kids.

• Cleaning and maintenance of a 3 Star Hotel and moping with detergents, vacuuming, dusting public areas and Rest rooms
• Collected refuse from guests’ rooms and common areas. Replacing them with new refuse bags.
• Restocked rooms with amenity supplies for guests.
• Bed making and Cleaning of guests’ rooms during mid stay and departure
• Removed Bed linen and towels from rooms.
• Proved successful working within tight deadlines and fast paced atmosphere.
• Worked with Customers to understand needs and provide excellent service
• Operating Cleaning machines, cleaning baths and sinks and floors using correct cleaning chemicals for each Cleaning Purposes.
• Completed Pre-Cleaning duties by setting up cleaning carts with fresh linen and towels cleaning supplies.
• Served Guests breakfast, lunch and supper.
• Collected dishes and cleaned tables after Guests.
• Courteous and welcoming Guests with a lovely smile and greeting.
• Washed dishes and kept kitchen clean, delivering high standard service and maintaining high culinary standards.

Level 1 Diploma - Health & Social Care

Allison - 14 Care Courses