Vanessa Montshosi

Customer centric individual with a strong creditors and general accounts background with experience on Pastel Evolution with some knowledge of Pastel Partner as well as Oracle systems Excellent public-facing point person for clients, customers, vendors and service providers. Tech savvy and efficient, if I don’t know something google usually gets me there

Customer Service Representative | Amazon DC

June 2021-May 2022

Resolving all customer-facing queries and problems such as account and billing queries and tracking their retail orders. I received and resolved back-to-back contacts throughout my shift from customers via phone, email and chat timeously to maintain support call center service level. Used a variety of software tools to navigate customer accounts, research and review policies and processes, and communicate effective solutions. 

Accounts Payable Controller | Tourvest Travel Services

July 2019-  May 2021

Reconciled supplier statements and submitted payments to the banking department for processing. Send PoP to suppliers as soon as it’s received from the banking team. Ensure invoices are paid with correct vat and billing info. Process invoices in TravelIT and attach relevant documents to trip. Ensure procurement process upheld before payments are made especially for state travel. Monitor and create Age analysis reports ensuring accounts are all current according to terms. Process high volumes of invoices timeously and accurately managing and processing high value payments

Creditors Clerk | DBS Technology

September 2015 - October 2018

Reconciled supplier statements and submitted payments on FNB Enterprise banking to be authorized by CEO. Verify banking details on online banking. Procuring stock at the best price. Entering data of new customers and suppliers on Pastel and updating as required. Processing GRVs and RTS. Managing deliveries and liaising with drivers. Basic Fleet management arranging services and doing basic vehicle checks. Update and maintain asset register and stock management. Monitor and create Age analysis reports ensuring accounts are all current according to terms. Assisting Debtors with invoicing, sending statements and doing collections

Outbound Sales Agent | O’keeffe & Swartz

January 2014 - June 2014

Calling customers selling short term insurance products. Adhering to financial policies and laws, maintaining call quality to minimize liability.

Customer Service Agent | Multichoice

March 2012 - June 2013

Assisting Pay TV customers with technical, billing and general queries timeously. Data capturing on CRM system to update details and add new customers.

Matric

Phoenix College of Johannesburg

June 2008

English, Afrikaans, Accounting, Physical Science, History

1st year BCom financial management 

Midrand Graduate Institute

November 2010