
Urvasi Chetty
Healthcare
Services offered
PROFESSIONAL SUMMARY
Accomplished visionary management consultant and executive coach with extensive experience in hospital and practice operations, stakeholder engagement, and risk and compliance management across Southern Africa and the Middle East. Proven track record in leading cross-functional teams to deliver complex projects, enhancing patient experience and safety, and driving digital transformation in healthcare. Expertise in financial oversight, budgeting, change management, and strategy development. Adept at conducting competitor analysis to inform strategic planning and implementing quality assurance measures for continuous improvement. Committed to fostering professional growth through training development and mentoring operational teams. Career goal: To leverage expertise in operations management consulting to drive innovative solutions that enhance healthcare delivery systems
Experience
I am an accomplished healthcare leader, management consultant, and executive coach with over 14 years of experience driving strategic transformation across healthcare, education, and organisational development. As the Founder and Managing Director of AUM Consulting, I provide expert advisory services in management consulting, executive coaching, practice accreditation, healthcare operations, leadership development, and workforce wellness. My portfolio includes consulting and leadership engagements across South Africa, the UAE, Saudi Arabia, and global virtual clients.
With a strong clinical foundation as a clinical specialist - physiotherapist and extensive experience as a healthcare manager and executive, I have led high-impact operational and strategic initiatives, strengthened organisational performance, and improved patient-centred service delivery. I am recognised for my ability to align people, processes, and systems; mentor emerging leaders; and implement frameworks that enhance quality, efficiency, and organisational resilience.
I am currently completing my Doctor of Business Administration (DBA) through the Swiss School of Management, focusing on “The Impact of Digital Transformation on Healthcare Operations in South Africa: Leveraging Health Information Systems for Lean Management Efficiency.” My academic and professional work reflects a deep commitment to leveraging digital innovation, systems thinking, and multi-sector collaboration to improve health outcomes.
I am regularly headhunted for senior roles requiring visionary leadership, operational excellence, strategic communication, and transformative change — including positions such as CEO, Director of People & Culture, Head of Operations, and senior advisory roles in global organisations.
Education
Doctor of Business Administration (DBA) – In Progress
Swiss School of Management
Research focus: Digital transformation in healthcare operations, specifically how Health Information Systems can enhance lean management efficiency across South African healthcare settings.
Master of Business Administration with my thesis focusing on hospital management
Advanced coursework and certifications supporting management, organisational leadership, quality improvement, and healthcare systems strengthening.
Bachelor’s Degree in Physiotherapy
Clinical foundation enabling strong insight into patient care, multidisciplinary teamwork, and health service delivery.
Specialised Professional Development
Extensive training in executive coaching, practice accreditation, quality systems, digital health, and organisational development, supporting senior-level leadership and consulting work
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