Tshepiso Mojapelo

Software Dev |Helpdesk |Junior Sys Admin |Designer

Technology / Internet

Johannesburg, City of Johannesburg Metropolitan Municipality

Services offered

I’m a Software Development Graduate with experience as a Helpdesk Technician and Junior Systems Administrator. I have a strong passion for graphic design, which complements my technical work. My experience includes troubleshooting technical issues, supporting system operations, and developing software solutions. I thrive on problem-solving and am always eager to learn and grow.

In addition to my core roles, I’ve developed websites using HTML, CSS, and JavaScript, and have hands-on experience setting up and managing Zendesk as an administrator. I’m experienced in managing Zendesk configurations, ensuring seamless ticket flows, and customizing workflows to optimize team efficiency. I’ve also worked with databases, creating reports, and providing creative direction and execution for design projects. My ability to merge technical and creative elements allows me to deliver impactful, user-friendly solutions. My work is driven by a commitment to continuous learning and leveraging technology to create valuable results.

Zendesk administrator

Helpdesk technician

Junior systems administrator

Web developer

Graphic designer

Software developer

Database manager

Approximate rate: ZARR 450 per hour

Experience

I’m a Software Development Graduate with experience working at Enerweb (Pty) Ltd as a Helpdesk Technician and Junior Systems Administrator. I specialize in troubleshooting technical issues, supporting system operations, and software development. I have hands-on experience with website development using HTML, CSS, and JavaScript, as well as Zendesk administration. I also have expertise in database management, creating reports, and providing creative direction for design projects. My work blends technical skills with creativity, always driven by a passion for continuous learning and delivering effective solutions.

Education

I hold a diploma in Information Technology with a focus on Software Development. My education provided me with a strong foundation in software development, coding, and problem-solving, equipping me with the skills necessary for both technical and creative roles. I continuously seek to expand my knowledge through hands-on experience and learning opportunities.