Tshegofatso Molaane

 I am quality-oriented professional with 7.5+ years of experience in Southern Africa and additional 3 years working experience in Kuwait and a proven knowledge of business and people management skills and customer needs assessment, customer communications, and customer satisfaction. Aiming to leverage skills to successfully be a productive and passionate team player in your company.

I am a highly capable and experienced people skills. In addition to my administrative skills, I offer significant abilities and experience in organizing, prioritizing, confidentiality of documents, and detailed preparation of reports and projects. My ability to get along well with others, to make necessary adjustments to meet deadlines, and effectively coordinate in fast-paced environments have all contributed to my growth in this field and my employers placing a significant degree of trust in me.

My resume outlines my skills and knowledge in Research and Data Analysis, Marketing and Customer/Guest Service, Sales, as well as administrative work. I believe all aspects of my past experiences can benefit your Company.

Key elements which I possess for the success of the position includes the following:

• Exceptional Organization and Customer Service Skills 
• Guest recognition
• Keen Attention to Detail
• Proficient in Microsoft Suite, Advanced Publisher Skills (Both MAC and PC Computer Savvy)
• Commitment (First Person In, Last Person to Leave Mentality)
• Professional Demeanour
• Detail Orientated, Accurate, Flexible and Reliable
• Team Player with the Ability to Work Effectively in any Environment.
• Ability to Develop, Execute, Integrate, and Track Creative Marketing Materials
• Strong Verbal and Written Communication Skills
• Telephone Etiquette (Managing Bookings and Reservations)

Other qualities that I possess, which may not be readily apparent from my resume include integrity, intelligence, and high energy, along with a diverse background and range of abilities. I am one who embraces creativity, new ideas and able to work in fast-paced environments. My ultimate career goal is to grow with a company that is passionate about what they do, works above and beyond for their clients, and is well known for their explicit services.

I believe my dedication, experience, and advanced skills would be an ideal match for this position.  I am eager to learn more about the position and would appreciate the opportunity to speak with you.

THE MEAT COMPANY   Kuwait                                12 DECEMBER 2022 – March 2023 

Restaurant Hostess/ Reservation Agent (TEMPORARY)

• Opening and closing duties 
• Greeting and engaging every guest with extraordinary service and ensuring customer satisfaction.
• Managing booking and reservations.
• Managing and following up orders from 3rd parties.
• Inventory knowledge, profit, and loss analysis.
• Guest recognition and making sure the VIPs system is followed.
• Closing sales and managing MICROS/POS system, Daily emails and submitting sales reports.

ANGELINA PARIS Kuwait 

(Fine Dining Restaurant & Boutique)                                20 OCT 2021 – Oct 2022 

Boutique Manager and Restaurant Hostess

• Greeting and engaging every guest with extraordinary service and ensuring customer satisfaction.
• Upselling and cross-selling boutique items to customers satisfaction and needs.
• Assessing and attending to customer complaints.
• Training staff and organizing the boutique in all 3 branches.
• Inventory knowledge, profit, and loss analysis.
• Hosting and customer recognition during major brand events.

Fourseasons Hotel Kuwait at Burj Alshaya

Public Area Attendant / Rooms Division Coordinator

Sep 2019 – OCT 2021

• Coordinate activities with other departments to ensure          that services are provided in an efficient and timely manner.
• Plan and prepare employee work schedules.
• Inspect work performed to ensure that it meets specifications and established standards.
• Coordinate evaluation process for assigned staff and provide substantial input to the line managers about the performance of staff according to benchmark standards.

The Sands Prive (Sandton)

(Fine Dining Restaurant & Events Club)   

Hostess and Events Coordinator            
 

• Market and manage the brand services by advertising services, products,and events to attract clients.
• Greet guests and seat them according to the guest list and reservation categories.
• Assists servers by allocating them to designated tables as per the reservation to provide best service to guest to ensure we meet and exceed guest expectations. 
• Communicate with guest to ensure satisfaction with food and service, to respond to complaints and to make conversation.

Jun 2019

University of South Africa (UNISA)

Bachelor of Art Degree (B.A.) (Not completed) General Psychology

Dec 2007

Sandtonview School

High School Diploma